Patient Transporter Lead

Overview

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Description

Shift : 7a - 3:30p

We're looking for a Patient Transporter Lead who will work regularly with patients, providers, nursing teams on hospital units, imaging services technologists and nurses and is a critical component to ensuring a great patient experience. This individual will:

Lead Specific:

• This position is responsible for coordinating the flow and dispatch processes to transport all inpatients to and from the department for their imaging.

• Coordinates the patient tracking and information system in collaboration with the dispatch command center to receive, record, dispatch, respond to and complete patient transport requests.

• Responsible for trialing new dispatch strategies under the guidance of clinical and operational leadership teams and be able to articulate the effect various tests of change have on the daily operation.

• Acts as the liaison between the transporters and the clinical teams they support during the shift; must be an excellent communicator and be able to manage phone requests and inquiries while also maintaining the continuous flow and requests for dispatch.

• Works with operational and clinical teams on a daily basis to ensure metrics for turnaround time and volume are being met and managed.

• Responsible for overseeing the standard work associated with each shift including but not limited to assigning phones for each transporter on the shift, leading and/or attending department huddles and completing End of Shift Reports.

• Coordinates distribution, repair and maintenance of transportation equipment including but not limited to phones, stretchers, wheelchairs, and MRI compatible equipment, if applicable.

• Meets with operations leadership regularly to provide input and participate in process improvement projects, new hire onboarding and training, advocate on behalf of the transportation team, assist with staff meetings and the weekly scheduling of staff shifts, equipment needs and more.

General Transport:

• Assists with patient transportation in times of high volume and/or staffing shortages.

• Responds immediately to emergency patient situations; initiates emergency life-saving techniques such as CPR using high quality resuscitation Basic Life Support.

• Individuals in Radiology are required to complete MRI Safety training and follow safety measures when transporting patients to and from MRI, and have knowledge of proper use of MRI compatible equipment.

• Works regularly with patients, providers, nursing teams on hospital units, imaging services technologists and nurses and is a critical component to ensuring patients have a positive experience with Emory Healthcare.

• Must complete additional training upon hiring as related to appropriate PPE use, patient moving techniques, patient equipment care training for telemetry boxes, IV pumps, oxygen tanks and more.

MINIMUM QUALIFICATIONS:

• A high school diploma or equivalent.

• The ability to lift, push and pull 75 pounds.

• BLS certification upon hiring.

Additional Details

Supporting a diverse, equitable and inclusive culture. Emory Healthcare (EHC) is dedicated to providing equal opportunities and access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression and/or veteran's status. EHC does not discriminate on the basis of any factor stated above or prohibited under applicable law. EHC respects, values, and celebrates the unique perspectives and backgrounds of all individuals. EHC aspires to create an environment of collaboration and true belonging for all our patients and team members. Emory Healthcare (EHC) is committed to achieving a diverse workforce through equal opportunity and nondiscrimination policy in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training.

ACCOMODATIONS: EHC will provide reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Diversity, Equity, and Inclusion."

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.