Greets, instructs, directs and schedules patients and visitors. Performs a variety of clerical duties for physicians and clinic staff.
Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed. Enters new and established patient information into the computer. Answers incoming calls, sets appointments for patients, dispatches messages and/or calls for all employees.
Monitors and revises physician schedules as appropriate. Performs patient care activities within the scope of data entry/processing and patient account functions. Establishes payment plans and collection of payments.
Answers questions on insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned.
All duties, responsibilities and qualifications documented in this job description/evaluation form are subject to reasonable accommodation. This job description/evaluation is not to be construed as a detailed statement of duties, responsibilities requirements. Co-workers of Mercy are expected to comply with all federal, state and local regulations in addition to organization policy and procedures. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.
Education: Medical office training beneficial.
Education necessary to communicate effectively in written and verbal form. Knowledge of business office procedures, medical terminology and insurance procedures beneficial. Must have computer knowledge, typing skills and knowledge of basic math.
Experience: One year experience in a medical/customer service position preferred.
Certifications: CPR certification beneficial.
Skills, Knowledge, and Abilities:
Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
Ability to read, understand and follow written and oral instruction.
Ability to sort and file materials correctly by alphabetical, numerical, or color-coded systems.
Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.
Ability to react calmly and effectively in emergency situations.
Must be able to interpret, adapt and apply guidelines and policies.
Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public.
Must have basic computer terminal and keyboard skills in order to access information and enter clinical data.
Equipment Used: Must be able to operate multi-line telephone, fax, copy machine, computer and calculator.
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We're bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures.
We're expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.
We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Front Desk, Front Office, Clerical, Patient Service, Patient Representative, Administrative, Receptionist, Clinic Receptionist, Customer Service, Admitting, Patient Service Representative, Patient Access Representative, Teller, No experience, medical office, health care, healthcare, administrative assistant
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.