Patient Support Specialist

Ambry Genetics Aliso Viejo , CA 92698

Posted 2 months ago


The goal of the Patient Support Representative I is to communicate estimated patient costs to patients and providers as requested. This individual will help patients understand their out-of-pocket responsibilities, work with the PFS team to clarify any confusion, and provide options to patients to help make genetic testing accessible.

Duties & Responsibilities:

  • Communicate patient out-of-pocket responsibility to patients within the defined time frame

  • Document conversations and attempts to reach out to the patients

  • Understand questions and responses as they relate to Ambry's offerings and programs, provide support in every means of interaction with the client.

  • Proactively report concerns or obstacles preventing workload to be completed

  • Pick up incoming rollover phone calls and provide additional phone support when needed

Position Requirements:

  • Possesses a high school diploma degree or higher (Bachelor's degree preferred but not required).

  • A copy of school transcripts or diploma is required for the employee file.

  • A working knowledge of insurance billing is desired.

  • Bilingual language skills are a plus

  • Possesses a high school diploma degree or higher (Bachelor's degree preferred but not required).

  • A copy of school transcripts or diploma is required for the employee file.

  • A working knowledge of insurance billing is desired.

  • Bilingual language skills are a plus

  • Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision. Ability to communicate effectively, attention to detail, ability to prioritize work, working knowledge of standard office equipment (printers fax machines, phone systems, office software and internet). Flexibility regarding job assignments.

  • Excellent phone communication skills. Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with patients.

  • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Understanding of patient responsibility for medical expenses.

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

About Us:

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community. We also support those with genetic conditions through the Mauli Ola Foundation and other nonprofit organizations. At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas.

Employees at Ambry Genetics have many perks, including an onsite caf with complimentary smoothies and infused waters! We also offer access to gym memberships, onsite food trucks, "Lunch and Learns," Pajama Days, Chili Cook-Offs and more. Our outstanding benefits program includes medical, dental, vision, 401k, FSA, generous paid time off (PTO) program, and flexible scheduling as determined appropriate. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

Ambry Genetics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Quality Technologist Specialist Pathology Support

Neogenomics Laboratories

Posted 7 days ago

VIEW JOBS 11/9/2018 12:00:00 AM 2019-02-07T00:00 The Quality Specialist Technologist - Pathology Support works under minimal supervision and demonstrates proficiency in core responsibilities of a Clinical Laboratory Scientist (CLS) and perform duties as assigned. This is the advanced level for the Technologist job category responsible for assisting the department supervisor/manager, who are ultimately responsible for the execution of quality imperatives. The Quality Specialist Technologist is tasked with assisting in the implementation of key priorities and supporting quality requirements and initiatives in department operations. Shift: 9:00 AM - 5:30 PM Monday - Friday Core Responsibilities * Demonstrated proficiency in core responsibilities of a Clinical Laboratory Scientist (CLS) and perform duties as assigned. * Attend the Quality Monthly Meeting and any other quality meetings as required. In attendance the QST is the representative of the department and is required to communicate information from the Quality meeting to the department through typical communication means. * Facilitates discussion and communication of quality initiatives/requirements or Quality Meeting updates at department staff meetings. * Act as the Subject Matter Expert [SME] for the Quality Management Program of the department. * Act as a liaison with the Quality Department. * Support the department manager to implement and improve document management. Ensures that all departmental Standard Operating Procedures and Forms are reviewed and current. * Ensure that all department employees are assigned to the correct Quality Group for correct assignment of departmental Standard Operating Procedures. Ensure that all current Standard Operating Procedures are accurate and match departmental operating practices. * As Quality SME will be the point of contact and coordinate/assist employees with the navigation of the MediaLab Document control module. * Support the department manager and Medical Director with the training and competency program. Become the expert and SME of the Compass training and Competency module. Assist in developing and managing forms and requirements in MediaLab for Training and Competency. Ensure that all the necessary department employees are correctly assigned to the appropriate training and competencies. * Support the department manager in ensuring that the training and competencies are performed in a timely manner. * Support the department manager and Medical Director in executing the Non-Conforming Events Program [NCEP] (CAPA, Customer Complaints, Deviations, etc.). As the SME for NCEP the QST will be the primary resource to assist department staff with navigation the NCEP in SalesForce, assist department staff with reporting identified NCE's in SalesForce as well as assisting department staff with training on the processes and various ways of identifying NCE's. * Attend the CAPA Review Board meetings as requested. * As Quality SME the QST will be able to perform self-inspection and cross-functional inspections as defined. The QST will serve as the key contact for preparation and servicing internal/external audits as requested by the department manager. * Will follow-up audit findings with corrective actions and effectiveness monitoring as requested by the department manager. * Will make sure all audit findings are closed out with completeness of appropriate documentation. * AS Quality SME the QST will collaborate with compliance, department management and medical oversight to ensure that appropriate proficiency or alternative assessment testing is in place for required assays as assigned. * Will serve as the primary contact for on-going Proficiency Testing and Alternative Assessment testing as assigned. * Will ensure that all necessary documentation of Proficiency Testing and Alternative Assessment testing is in place and complete. * Will perform and document root cause analysis on unacceptable Proficiency Testing and Alternative Assessment testing as assigned. * Reviews department activities to ensure compliance with departmental polices and federal, state and local regulations. * On behalf of the department manager oversees the departments' annual competency testing of laboratory staff through process and documentation as assigned. * As Quality SME the QST will ensure that all change control [MOC] documentation of change is completed as assigned. * Will initiate MOC documentation on behalf of the department as assigned. * Will follow-up on MOC documentation on behalf of the department as assigned. * Will make sure all instrumentation documentation is accurate and complete, such as IQ/OQ/PQ instrumentation qualification. * Assist operational management in maintaining an inspection-ready laboratory and department. Qualifications: * Bachelor's or Master's Degree in Biologic Sciences from an accredited college or university required. * Five or more years of equivalent experience as a Clinical Laboratory Scientist (CLS) required.; Molecular Strongly Preferred * CLS State License Required * Advanced understanding of general laboratory techniques with emphasis on department specific techniques * Possesses appropriate computer skills to accomplish tasks * Ability to communicate effectively. * Strong organizational skills and attention to detail. * Ability to work independently and within a team environment. * Must be able to work in a fast paced, multi-tasking environment and maintain production and quality standards. * Must be able to work in a biohazard environment and comply with safety policies and standards outlined in the Safety Manual. * Good visual acuity including color perception required for certain departments. * Must be able to lift up to 50 pounds. Neogenomics Laboratories Aliso Viejo CA

Patient Support Specialist

Ambry Genetics