Patient Support Specialist

Ambry Genetics Aliso Viejo , CA 92698

Posted 2 months ago

Summary:

The goal of the Patient Support Representative I is to communicate estimated patient costs to patients and providers as requested. This individual will help patients understand their out-of-pocket responsibilities, work with the PFS team to clarify any confusion, and provide options to patients to help make genetic testing accessible.

Duties & Responsibilities:

  • Communicate patient out-of-pocket responsibility to patients within the defined time frame

  • Document conversations and attempts to reach out to the patients

  • Understand questions and responses as they relate to Ambry's offerings and programs, provide support in every means of interaction with the client.

  • Proactively report concerns or obstacles preventing workload to be completed

  • Pick up incoming rollover phone calls and provide additional phone support when needed

Position Requirements:

  • Possesses a high school diploma degree or higher (Bachelor's degree preferred but not required).

  • A copy of school transcripts or diploma is required for the employee file.

  • A working knowledge of insurance billing is desired.

  • Bilingual language skills are a plus

  • Possesses a high school diploma degree or higher (Bachelor's degree preferred but not required).

  • A copy of school transcripts or diploma is required for the employee file.

  • A working knowledge of insurance billing is desired.

  • Bilingual language skills are a plus

  • Excellent telephone and communication skills. Capable of excelling within a team environment. Capable of accomplishing workload and additional projects with no supervision. Ability to communicate effectively, attention to detail, ability to prioritize work, working knowledge of standard office equipment (printers fax machines, phone systems, office software and internet). Flexibility regarding job assignments.

  • Excellent phone communication skills. Ability to read and interpret documents and Ambry requisitions, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively one-on-one, in group settings, with clients and with patients.

  • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Understanding of patient responsibility for medical expenses.

  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

About Us:

Ambry Genetics Corporation is a CAP-accredited and CLIA-licensed molecular genetics laboratory based in Aliso Viejo, California. We are a genetics-based healthcare company that is dedicated to open scientific exchange so we can work together to understand and treat all human disease faster.

At Ambry, everyone is welcome. A career at Ambry Genetics is a chance to be part of a dynamic company that aims to improve health by understanding the relationships between genetics and human disease. We earned our reputation as industry leaders by responsibly introducing cutting-edge genetic testing solutions and continually sharing what we learn with the global scientific community. We also support those with genetic conditions through the Mauli Ola Foundation and other nonprofit organizations. At Ambry you will be learning, challenging yourself, and having fun while collaborating with teammates through the open exchange of ideas.

Employees at Ambry Genetics have many perks, including an onsite caf with complimentary smoothies and infused waters! We also offer access to gym memberships, onsite food trucks, "Lunch and Learns," Pajama Days, Chili Cook-Offs and more. Our outstanding benefits program includes medical, dental, vision, 401k, FSA, generous paid time off (PTO) program, and flexible scheduling as determined appropriate. Ambry Genetics is an Equal Opportunity Employer (EOE) and we maintain a drug-free work environment.

Ambry Genetics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.


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Patient Support Specialist

Ambry Genetics