Various Shift & Weekends
The Patient Support Services Associate is the Face of Bassett to patients and visitors. It is essential that outstanding service, friendliness, a strong desire to help, and a willingness to make decisions that put the needs of our patients, visitors, and colleagues first, be the foundation of this position. The Patient Services Support Associate is under the supervision of Patient Support Services, and is responsible for the timely, accurate, safe and effective transfer of patients throughout the hospital complex, and the tracking, coordination, and delivery of relative equipment throughout the hospital. Has an understanding and adheres to all safety and infection control policies and procedures as related to the carry out of job related duties. The goal is to provide a safe and pleasant atmosphere for patients, physicians, staff and other clients. The Patient Services Support Associate is part of the Patient Support Services Team and provides assistance in other duties as assigned by Bed Management and Call Center colleagues. This positions is responsible for assisting where needed to help keep a constant workflow.
High school diploma or GED equivalent preferred
Customer Service experience desired
Excellent communication and organization skills are required as is customer service, friendliness and an enjoyment of people.
The ability to push and pull stretchers, wheelchairs, and beds to the appropriate areas with and without patients
Working indoors, walking, standing, and lifting comprise a significant portion of the workday
Must be able to lift, position, push, and/or transfer patients into wheelchairs or beds and must be in good physical condition
Lifting/Carrying/Pushing/Pulling/Walking (various equipment, patients, belongings)
Comprehension of safety requirements while handling patients, equipment and cleaning chemicals
Must be able to work in a fast-paced and customer service oriented environment
Performs duties under pressure and meets patient care needs in a timely manner
Works as part of a team as well as completes assignments independently
Must be able identify and differentiate colors.
Competencies and skills:
Must be able to provide compassionate patient care
Ability to function as an active and effective team member
Capable of using effective oral and written communication
Excellent customer service skills
Well developed organizational skills
Ability to work with individuals internal/external to BMC
Move equipment or objects by pushing, pulling or lifting
Requires extensive mobility and physical capability.
Fast-paced environment with potential for interruptions
Position requires ability to lift up to 50 LB
Position requires ability to lift up to 25 LB
Position requires ability to lift up to 75 LB
Lifting, wheeling, transporting, or positioning patients
Position requires standing
Position requires walking
Exposure to hazardous and toxic chemicals
Contact w/the public, customers, clients & community orgs
Bassett Medical Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status a victim of domestic violence, or any other status protected by law.