Patient Support Services Associate

Bassett Healthcare Cooperstown , NY 13326

Posted 2 months ago

Full Time

Various Shift & Weekends

Summary:

The Patient Support Services Associate is the Face of Bassett to patients and visitors. It is essential that outstanding service, friendliness, a strong desire to help, and a willingness to make decisions that put the needs of our patients, visitors, and colleagues first, be the foundation of this position. The Patient Services Support Associate is under the supervision of Patient Support Services, and is responsible for the timely, accurate, safe and effective transfer of patients throughout the hospital complex, and the tracking, coordination, and delivery of relative equipment throughout the hospital. Has an understanding and adheres to all safety and infection control policies and procedures as related to the carry out of job related duties. The goal is to provide a safe and pleasant atmosphere for patients, physicians, staff and other clients. The Patient Services Support Associate is part of the Patient Support Services Team and provides assistance in other duties as assigned by Bed Management and Call Center colleagues. This positions is responsible for assisting where needed to help keep a constant workflow.

Education::

High school diploma or GED equivalent preferred

Experience:

Customer Service experience desired

Licensure/Certificates:

None

Skills:

Excellent communication and organization skills are required as is customer service, friendliness and an enjoyment of people.

The ability to push and pull stretchers, wheelchairs, and beds to the appropriate areas with and without patients

Physical Requirements:

Working indoors, walking, standing, and lifting comprise a significant portion of the workday

Must be able to lift, position, push, and/or transfer patients into wheelchairs or beds and must be in good physical condition

Lifting/Carrying/Pushing/Pulling/Walking (various equipment, patients, belongings)

Comprehension of safety requirements while handling patients, equipment and cleaning chemicals

Must be able to work in a fast-paced and customer service oriented environment

Performs duties under pressure and meets patient care needs in a timely manner

Works as part of a team as well as completes assignments independently

Must be able identify and differentiate colors.

Competencies and skills:

  • Must be able to provide compassionate patient care

  • Ability to function as an active and effective team member

  • Capable of using effective oral and written communication

  • Excellent customer service skills

  • Well developed organizational skills

  • Ability to work with individuals internal/external to BMC

Working conditions:

  • Move equipment or objects by pushing, pulling or lifting

  • Requires extensive mobility and physical capability.

  • Fast-paced environment with potential for interruptions

  • Position requires ability to lift up to 50 LB

  • Position requires ability to lift up to 25 LB

  • Position requires ability to lift up to 75 LB

  • Lifting, wheeling, transporting, or positioning patients

  • Position requires standing

  • Position requires walking

  • Exposure to hazardous and toxic chemicals

  • Contact w/the public, customers, clients & community orgs

  • Indoor Environment

Bassett Medical Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status a victim of domestic violence, or any other status protected by law.


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