Bassett Healthcare Cooperstown , NY 13326
Posted 2 weeks ago
The best thing about this role
Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. Recently named a Forbes America's Best-In-State Employer 2022!
What you'll do
The Patient Support Services Coordinator is responsible to effectively coordinate and monitor the patient transport services and activities during their assigned shift ensuring compliance with regulatory agencies and established policies and procedures. Patient Support Services Coordinator coordinates the work of the transport function to ensure timely and accurate completion of the tasks and follow up on issues related to service and operations of patient transport.
The Patient Support Services Coordinator oversees shift staff performance and functions as the trainer for new and established employees. The Patient Support Services Coordinator assists with the development of the staffing schedule and ensures that staffing is adequate. The Patient Support Services Coordinator provides input to the Supervisor and Director for the evaluation of staff and makes recommendations for improvement. In the absence of the Supervisor functions as the department lead. The Patient Services Support Coordinator works collaboratively with the Patient Support Services Supervisor and Director to promote quality service and the transport function of employees.
listed below) and completes all tasks with the patient's privacy and wellbeing in mind. Provides
outstanding service as the foundation for completion of all tasks.
patients are carried out according to established policy.
participates in the solutions of on-going problems or trends
Identifies problems, conducts research, resolves or makes recommendations to resolve problems
Recommends and participates in the solutions of on-going problems or trends regarding patient
transport
Keeps Supervisor/Director informed of activities, needs and/or concerns
Follows established standards for priority and response as developed by Leadership, Patient
Support Services. Monitored through observation and customer satisfaction.
Code Blue - immediate response
Stat Labs and Pharmacy - immediate response
Patient Moves to/from Testing areas
Equipment, Oxygen and Clutter Rounds as available.
Transports patients from various hospital units to and from appointments by wheelchair, stretcher,
and/or escort. Uses precautionary measures and good judgment as required to ensure patient
safety and satisfaction.
patients and equipment.
Validates the learning of new and established employees.
Ensures that all shift employees are up to date with educational needs and suggests remediation
as needed.
standards
wheelchairs, and check for proper placement of linen items during transport. Monitored through
feedback from patients and other staff
incident/variance reports.
Leader/Manager, Patient Support Services
with 100% reliability; uses personal protective equipment as necessary per training 100% of the
time as observed by Team Leader/Manager, Patient Support Services.
Provides input for staff evaluations and recommendations for remediation as needed.
Ensures patients are safely transported on oxygen using the oxygen protocol. Uses good
judgment as required to ensure patient safety and satisfaction.
Transports patients on full tanks of oxygen when moving patients to and from necessary testing
Ensures the Ticket to Ride is complete and all patients have one prior to transporting
Ensures all oxygen tanks are brought back to designated area when patient is connected to wall
oxygen
Ensures all oxygen tanks at or below 1000 PSI are returned to the empty bin to be refilled
Assists in the maintenance and the availability of wheelchairs and stretchers. Ensures the
equipment is clean, safe and ready for patient use.
they are placed in strategic areas for patient convenience and staff use.
Wipes down wheelchairs after each patient use or in accordance to the Infection Control policy.
Tracks, and delivers equipment including, but not limited to: tube feeding pumps, IV Pumps, PCA
Pumps, beds, mattresses, etc. Uses initiative to find equipment and deliver it within established
time frames.
Makes daily rounds to provide a baseline location of all equipment
Finds equipment through use of initiative and by requesting assistance, when necessary, from
Resource Nurses.
resources. Seeks needed equipment when requested.
documentation, certification, and personal effects to the appropriate areas
Trains staff in proper procedure for handling of the deceased patient.
Established Bassett procedure and responds to morgue calls within 10 minute standard.
Requests back up support from security as needed
Completes all tasks with customer (patient, family, friends, staff, visitors) service first and helps to
create a culture of teamwork, caring, competence, and compassion within Patient Support
Services and the greater organization.
Completes employee health assessment annually, including PPD testing
Learns and practices learning organization principles as evaluated by department management
review.
Attends monthly staff meetings 90% or greater throughout the year
Adheres to Bassett confidentiality policy and Patient Bill of Rights 100% of the time as revealed by
patient representative reports and monitoring by Supervisor, Patient Support Services
assigned by Team Leader/Manager, Patient Support Services
with the team
Provides education to the team regarding new information
Performs similar or related duties as requested or directed
What we need from you
Education:
Experience:
Customer Service experience, preferred
Previous experience in a supervisory capacity
Licensure/Certifications:
Skills:
Accountability
Communication
Computer Skills
Initiating Projects
Leadership
Listening
Manage People
Reading/Writing/Comprehension
Physical Requirements:
Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, standing
Frequent typing/clerical/dexterity, hearing, seeing/monitor/computer sue, talking, visual acuity, walking
Travel:
Total Rewards
Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:
Paid time off, including company holidays, vacation, and sick time
Medical, dental and vision insurance
Life insurance and disability protection
Retirement benefits including an employer match
And more!
Specific benefit offerings may vary by location and/or position.
Pay Range
Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.
Pay Range Minimum:
USD $19.50/Hr.
Pay Range Maximum:
USD $29.26/Hr.
We love the difference people bring
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.
Bassett Healthcare