Patient Support Coordinator

DETAILS

Tuscaloosa, AL

Posted 14 days ago

Category

Operations & Administration

Employment Type

Full time

Type

Regular

Title:  Patient Support Coordinator

Location: Tuscaloosa, AL (full time on-site position)

Employment Type: Full-Time

Hourly Range: $16.00 - $17.00 per hour

Schedule: 10-hour shifts, 4 days a week

Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, 401k

About DocGo:

DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with DocGo's integrated Ambulnz medical transport services, DocGo is bridging the gap between physical and virtual care.

We are seeking applicants with relevant healthcare and/or sales experience who can help us build long-term relationships with our patients.

Responsibilities:

• Schedule appointments in Athena / DARA.

• Verify insurance and collect copays.

• Check patients in and out and complete any needed documentation.

• Effectively communicate with patients through various platforms.

• Provide on-demand support for large interactions with patient facing entities.

• Coordinate with the field team and clinical team providing care.

• Coordinate support with patient medical records, letters, forms, and patient follow-up.

• Ensure professional communication with coworkers and field staff.

• Reminder calls to patients.

• Track, respond to and follow-up on all leads (patient interest), patient referrals, and partner referrals.

• Monitor the field crew in DARA and address any issues as soon as possible.

• Provide excellent customer service to patients looking to schedule medical appointments or address follow-up needs.

• Maintain a professional demeanor in the office with DocGo office staff and while on the phone with customer and DocGo field staff.

• Stay current with the changing needs of the department.

• Additional assignments may be required as necessary.

Qualifications:

• High school diploma or general education degree (GED)

• Proven experience working in a call center or phone-based sales/support team.

• Experience in healthcare, supporting patient scheduling, billing, or EMS (Emergency Medical Services) dispatching is a plus.

• Tech-savvy with experience using Excel (required)

• Call Center / Contact Center systems and Salesforce is a plus.

• Fast typing (30 words/minute)

• Knowledge of procedures and guidelines for emergency situations

• Proficient in English (oral and written)

• Outstanding organizational and multitasking abilities

• Active listener with excellent communication skills

• Sound judgment and critical thinking

• Comfortable working in a fast-paced environment and able to pivot work focus as priorities shift, based on the needs of the business

EEO/AAP Statement: DocGo is an equal opportunity employer. We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to crafting and maintaining an environment that respects diverse traditions, heritages, and experiences. DocGo is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

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