Patient Support Associate - Goshen - FT Days (49372)

Job Summary:

The Patient Support Associate performs clerical duties for the practice including answering and routing all incoming calls, documenting medical questions from patients in EHR, typing, faxing, filing, scanning, and processing mail. The associate will schedule appointments over the phone, perform insurance eligibility checks and obtain patient demographic information. The Patient Support Associate may also perform other administrative tasks and projects for the clinic as assigned.

Service and Quality Standards:

• Service

Is Customer focused

Anticipates customer needs

Adheres to customer service standards

Is Competent, caring and compassionate

Treats coworkers and customers with dignity and respect

Demonstrates competent, caring and compassionate behavior to customers and coworkers

• People

Is conversation conscious

Assures confidentiality of patient and employee information

Is positive in interactions with others

Is courteous and respectful

Promotes a harassment free environment Inspires the trust of others

Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.

• Quality

Is excellent in patient care and service

Demonstrates multidisciplinary cooperation

Assists in obtaining excellent satisfaction scores of feedback

Is safety conscious

Demonstrates safety consciousness and supports safety initiatives

Is involved with improvement efforts

Supports performance improvement

Seeks ways to improve systems and services

Shows commitment to improvement efforts

Meets mandatory educational requirements

• Growth

Is a loyal ambassador

Demonstrates commitment to hospital mission and vision

Is active and involved

Supports Anderson Healthcare and Anderson Medical Group initiatives

Champions innovation and supports change

Is a positive role model

Fosters team cooperation

• Finance

Is a good steward of hospital resources

Develops/uses efficient work methods

Is cost effective

Conserves organizational resource

Revised 4/2022

Job Responsibilities:

• Answers all incoming calls, routing to the appropriate party if necessary in an efficient and courteous manner

• Schedules appointments and verifies insurance and other demographic information

• Processes all inbound faxed documents

• Generates messages to providers in EHR for patent medical questions/needs

• Returns patient phone calls in a timely, efficient manner

• Scans and links results into the patient's chart and create workload tasks

• Processes, sorts and distributes all mail (Inbound and Outbound) for the medical offices

• Performs other clerical responsibilities and projects as assigned

Qualifications

Education Requirements and Other Requirements:

Education Level: High school graduate or equivalent preferred. Medical terminology course or background preferred

Technical Skills: Must be able to complete computer work. Typing of 40-50 wpm preferred

Experience Requirements: Experience in a medical setting

Other Requirements: Excellent communication, strong customer service and interpersonal skills are necessary.

Working Conditions: Exposure Category III: Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.

Physical Activity

NA

0-25%

26-75%

76-100%

Lift/Carry

X

Push/Pull

X

Reach Overhead

X

Climb

X

Squat/Bend/Kneel

X

Sit

X

Stand

X

Walk/Move about

X

Driving

X

The most significant duties have been included in this description. Other duties may be assigned and the medical group has the right to modify this job description as needed to accurately reflect assigned duties.