Patient Services Team Lead

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Patient Service Representative Team Lead you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

You Will:

• Greets and register patients in a friendly and service-oriented manner obtaining complete and pertinent information;

• Creates and maintains weekly Patient Service Representative schedule

• Answers patient questions for scheduling, preps for studies or insurance

• Communicates with Radiologists and referring physicians, addressing any concerns

• Properly address patient, co-workers or vendors complaints

• Trains new employees when needed

You Are:

• Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations

• Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues

• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

• High School Diploma or GED

• Intermediate to advanced computer skills

• Strong multitasking and communication skills

• Experience providing exceptional customer service

• Medical terminology knowledge and recent medical/radiology office experience is preferred.