Patient Services Supervisor - Stephanie

Overview

At Comprehensive Cancer Centers of Nevada (CCCN) a distinguished team of doctors, researchers, nurses, and healthcare professionals have provided patients with groundbreaking treatments on the healing edge of medicine since 1974. Our team provides the most effective treatments, both existing and emerging, to diagnose and successfully treat cancer and blood disorders. We support this goal with state-of-the-art facilities across Southern Nevada, all of which integrate the latest diagnostic, therapeutic and research capabilities. CCCN is dedicated to patient-centered care, advancing innovation, discovery, and improving outcomes. Motivated, caring professional are encouraged to join us.

Career Opportunity:

Comprehensive Cancer Centers of Nevada is seeking a Patient Services Supervisor at our Stephanie clinic in Las Vegas, NV. This role will oversee operational activities at this practice location and will be responsible for office procedure, facilities management, equipment maintenance and daily supervision of non-clinical staff.

Scope:

This position supervises, plans, coordinates, and directs staff performances of administrative and clerical duties in support of clinical services. These services include patient reception, answering incoming phone calls, appointment scheduling, pre-registration, registration, patient arrival and dismissal, referral coordination, financial screening, patient account inquiry; cash collections, and updating demographic information.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs a combination, but not necessarily all, of the following duties:

• Plans, organizes, directs, and controls activities related to the front desk (patient registration/cashier) and medical records room

• Supervises the reconciliation of cash bags daily with fee tickets and arranges for cash pick up with cash management office

• Resolve patient inquires complaints or concerns regarding their accounts or interactions with clinic staff

• Set-up patient care financial arrangements for clinics and manage the patient care contracts

• Review and manage the clinics' budget analysis and aging analysis report; make appropriate corrections as necessary

• Run necessary clinical information reports for staff to complete their responsibilities

• Communicate with Patient Management on status of operations for scheduling patient appointments

• Review and manage the merging of patient accounts in clinical information system

• Reconcile monthly operations account, process request for records and subpoenas, and order office supplies

• Other duties may be assigned or may be modified as business needs dictate

• Supervises staff within the treatment center

• Coordinates activities with property manager and related facility vendors; serves as point of contact

Qualifications

MINIMUM QUALIFICATIONS:

• Education and/or Experience: Certificate of Completion or Associates Degree in a healthcare field with 3 years' experience in front office operations and clerical support in a healthcare environment

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to communicate effectively

• Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form

• Computer Skills: To perform this job successfully, an individual should have knowledge of MS Outlook, MS Excel, MS Word, and Internet software; knowledge of ARIA, Centricity, Varies or another electronic medical record (EMR) software is preferred but not required for this position; knowledge of CPT-4, ICD9, and Medical Terminology may be required

Successful candidates will thrive in a fast paced, rapidly changing environment and have a passion for caring for their patients.

Ready For Your Next Career Challenge? We'd Love to Hear from You!

If you possess the above qualifications and a desire to make a difference, we invite you to submit your resume and apply. In addition to a great career opportunity, we offer excellent benefits, a team environment, professional development, and the chance to be part of a nationwide network dedicated to fight the war against cancer. To apply please click on the "Apply" link.

The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. This employer participates in E-Verify.