Patient Services Supervisor - Crystal Run Healthcare

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York, Crystal Run Healthcare and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.

The Patient Services Supervisor will manage the daily operations of the Patient Services Department and provide leadership and guidance to staff.

Primary Responsibilities:

• Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Care and incorporates these into practice

• Maintains a working knowledge of Practice Policy and Procedures; effectively communicates information regarding the Practice to those who require it

• Attends and contributes to regularly scheduled department Supervisors meetings and Medical Home Meetings

• Provides and administers training for Quarterly Patient Services staff meetings

• May be required to assist with coverage during time of staffing shortages which may occasionally require travel

• May be required to travel to newly integrated sites to provide training and support

• Reviews MD schedules in advance to assure adequate staffing for specific suites and locations and sends out a Daily Staffing Plan

• Completes all miscellaneous work i.e., projects, reports, process improvement initiatives, etc. assigned by Physician, Director of Operations or the Director of Patient Access accurately and in a timely fashion

• Maintains supply inventories and equipment necessary for the effective performance of the department/location

• Assists with training and implementing new software systems, i.e., Phreesia, Clearwave, etc.

• Provide feedback and competencies to Director of Operations as it relates to Patient Services policies and procedures for staff Performance Evaluation purposes

• Works with Patient Services Trainers and the Director of Patient Access to communicate policy and procedure to Patient Services staff and identifies opportunities for training to ensure quality, accuracy and compliance with all policies and procedures

• Responsible for weekend On-Call Coverage

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 2+ years of supervisory experience overseeing a team of 12+

• 2+ years in a healthcare setting

• Proven computer skills to include Microsoft Office

Preferred Qualifications:

• NextGen

• Epic

• Associate Degree or higher

New York Residents Only: The salary range for this role is $58,300 to $114,300 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.