Patient Services Specialist

Position Summary:

The Patient Services Specialist represents Roots Community Health Center, working as part of a team in a highly visible setting. This position provides superior client/patient service, and interacts with team members/clinic personnel, employees of other departments, physicians' offices and hospitals, as well as the public. This position provides outreach and services for low-income and/or high-risk individuals such as formerly incarcerated, homeless and substance using populations potentially eligible for Medi-Cal funded services. This position provides outreach and peer mentoring to increase access to the Medi-Cal Program, facilitation of the Medi-Cal application and linkage to Medi-Cal services.

Duties and Responsibilities:

• Provide Medi-Cal outreach activities at selected community sites to low-income high-risk individuals and families, providing information about services and benefits that the Medi-Cal program offers, assessing Medi-Cal eligibility, enrolling individuals into Medi-Cal, linking clients with health and mental health service providers.

• For individuals and families who are known to be Medi-Cal beneficiaries, make referrals to connect them to appropriate Medi-Cal covered health services.

• Attend program meetings to discuss status of referrals, challenges/barriers with the following up with patients, and/or outside specialist. Report to the program administrators the current total of referrals for each program.

• Attend and participate in MAA/TCM Implementation Trainings.

• Attend organizational and other trainings and meeting related to job role.

Competencies:

• Experience working in a non-profit organization, or a community clinic preferred.

• Solid organizational skills including attention to detail and multi-tasking.

• Strong working knowledge of Microsoft Office.

• Ability to work with people from diverse backgrounds.

• Strong interpersonal communication skills.

• Willingness to work a flexible schedule both remote and on-site.

Roots Community Health Center is proud to be an Equal Employment Opportunity/Affirmative Action Employer and values diversity of culture, thought and lived experiences. We seek talented, qualified individuals regardless of race, color, religion, sex, pregnancy, marital status, age, national origin or ancestry, citizenship, conviction history, uniform service membership/veteran status, physical or mental disability, protected medical conditions, genetic characteristics, sexual orientation, gender identity, gender expression regardless of physical gender, or any other consideration made unlawful by federal, state, or local laws. Roots uses E-Verify to validate the eligibility of our new employees to work legally in the United States.