Patient Services Specialist Lead (100% Fte, Days)

UW Medicine Primary Care

• Woodinville has an outstanding opportunity for a Patient Services Specialist Lead.

WORK SCHEDULE

Full-time, 100% FTE (40 hours per week)

Day Shift

POSITION HIGHLIGHTS

Conveniently located near public transportation

Make a difference for the patients and employees we serve

Opportunity to provide career growth

DEPARTMENT DESCRIPTION

Conveniently located in the Woodinville Towne Center, the UW Medicine Primary Care at Woodinville Clinic offers primary care appointments six days a week, including evenings and same-day appointments. Medical advice is also available 24 hours a day, seven days a week.

PRIMARY RESPONSIBILITIES

Lead Patient Services Specialists and other assigned staff, and perform the work of the other Patient Services Specialist levels

Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance

Monitors daily performance dashboard; call waiting, queues, abandon rate and ensures daily work complete and accurate

Identify and resolve problems or unusual situations; recommend changes as necessary

Monitor and evaluate policies and procedures to suggest operational changes

Assists in the preparation and maintenance of provider and clinic schedules

Perform the work of the Patient Services Specialist 1, 2, and 3

REQUIRED POSITION QUALIFICATIONS

High school diploma or GED equivalent

Three years of Patient Support Service experience

OR

An equivalent combination of education/experience

ABOUT UW MEDICINE PRIMARY CARE

UW Medicine Primary Care is a network of clinics located throughout the Puget Sound region. The clinics offer a wide spectrum of primary care services, as well as secondary care, from pediatrics to geriatrics. Urgent care services are offered seven days a week at select locations.

UW Medicine Primary Care is dedicated to improving the health of the public; our providers and staff are the cornerstones of our success. The foundation of our efforts to deliver exceptional care to our patients and families begins with our focus on the continuous development of our employees.

Compassion. Innovation. Excellence. Become part of our team, and join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE

• WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public?by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center

• Montlake, UW Medical Center

• Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Find your place at Washington's only integrated health system devoted to improving the health of all people. Join our mission to make life healthier for everyone in our community.