Patient Services Specialist Lead- Endocrinology (100% Fte)

UW Medical Center-Roosevelt Endocrinology- has an outstanding opportunity for a Patient Services Specialist Lead.

WORK SCHEDULE

Full-time (40 hours per week)

Monday-Friday 7:00 am-5:00 pm

POSITION HIGHLIGHTS

Conveniently located near public transportation

Make a difference for the patients and employees we serve

Opportunity to provide career growth

DEPARTMENT DESCRIPTION

The Endocrine Care Center at UW Medical Center-Roosevelt offers a complete set of treatment, education and support services to diagnose and treat endocrine conditions.

Our board-certified physicians treat a variety of thyroid, adrenal and calcium disorders; osteoporosis and metabolic bone diseases; male and female reproductive disorders; and polycystic ovary syndrome.

The endocrine tumor program provides advanced specialty care for patients with benign and malignant disease of the thyroid, parathyroid and adrenal glands. UW Medicine has the only endocrine tumor program in the region that offers dosimetry for radioactive iodine as a treatment.

PRIMARY RESPONSIBILITIES

Lead Patient Services Specialists and other assigned staff, and perform the work of the other Patient Services Specialist levels

Direct, schedule and assist in the training of staff; provide feedback to supervisor on staff's performance

Monitors daily performance dashboard; call waiting, queues, abandon rate and ensures daily work complete and accurate

Identify and resolve problems or unusual situations; recommend changes as necessary

Monitor and evaluate policies and procedures to suggest operational changes

Assists in the preparation and maintenance of provider and clinic schedules

Perform the work of the Patient Services Specialist 1, 2, and 3

REQUIRED POSITION QUALIFICATIONS

High school diploma or GED equivalent

Three years of Patient Support Service experience

OR

An equivalent combination of education/experience

ABOUT UW MEDICAL CENTER-MONTLAKE

UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest.

As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit's light rail station across the street.

Excellence. Exploration. Education. Become part of our team. Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center

• Montlake, UW Medical Center

• Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Find your place at Washington's only integrated health system devoted to improving the health of all people. Join our mission to make life healthier for everyone in our community.