The salary range for this position is from $36,052 to $45,065 commensurate with experience. This is a pay Band Code CS13.
Specific Job Related Duties
Ability to function as a team leader.
Provides peer guidance and leadership.
Able to effectively triage problems.
Understand clinic flow to maximize clinic usage to meet patient needs.
Provides high level customer service in all interactions with internal and external customers.
Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
Answers calls accurately and with exceptional customer service at all times.
Ensures callers needs are met and accurate information is obtained.
Ensures calls are documented and triaged appropriately ensuring patient satisfaction and patient safety. Completes telephone encounter process if appropriate.
Acts as patient advocate and liaisons with various departments to meet mutual goals.
Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax and mail
Addresses concerns of patients, provides service recovery, and escalates issues as needed.
Applies the policies of the clinical entity to schedule appointments.
Coordinates financial counseling for day surgery.
Completes reminder calls to patients for scheduled appointments
Educates patient/responsible parties regarding billing process and any additional financial responsibilities including third party benefits information.
Provides out-of pocket cost estimates to patients
Counsels patients about unpaid bills.
Obtains future appointments at time of service for clinic follow-up, referrals, and ancillary services.
Arrives patients and prepares paperwork/chart for visit.
Appropriately receipts all monies collected, tokens distributed, and deferments authorized.
Verifies, ensures eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter.
Obtains and documents information required for third party reimbursement.
Ensures compliance with Medicare and third party coverage.
Communicates with patient, referral source, UTMB physician and clinical staff regarding any obstacle to access or authorization.
Equal Employment Opportunity
UTMB Health strives to provide equal opportunity employment without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or veteran status. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities.
Full/Part Time:* Full-Time
Job Type:* Regular
Job Title:* Patient Services Specialist II -Towncenter-Stark Diabts Cntr
Job ID:* 61386
Business Unit:* CACLN