University Of Washington Seattle , WA 98113
Posted 1 week ago
A higher degree of healthcare.
Across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.
The UWMC Ambulatory Float Pool has an outstanding opportunity for a Patient Services Specialist 1-Trainee or PSS 2 (Full Time, Day Shifts) . The Patient Services Specialist (PSS) demonstrates service excellence standards in independently performing patient reception, check-in and discharge activities, scheduling patient appointments, coordinating care with other services, providing initial triage and coordinating patient referral processes, coordinating medical records, collecting time-of-service payments and performing other necessary activities to maintain clinic operations. Duties include:
Reception Activities:
Employ excellent customer service skills
Ensure smooth patient flow
Review clinic schedule daily
Obtain patient demographic information and insurance information
Provide general patient services
Respond to patients' needs and concerns as appropriate
May accept and process patient payments (co-pays, deposits, etc.)
Appointment Scheduling:
Schedule appointments consistent with patient needs and clinic scheduling guidelines
Assemble and send appointment and other information
Maintain current and accurate system by entering canceled and rescheduled appointments
Coordinate and schedule ancillary appointments and consult appointments
Telephone Support:
Answer the telephone in a professional, courteous, and efficient manner according to UWMC telephone service standards; directs calls as appropriate
Using clinic guidelines, gather information regarding the nature of the patient concern
Triage calls to appropriate staff, obtain necessary information for the return call, initiate emergency procedure when necessary, and use appropriate documentation tools
Communicate information on medical center programs to patients, referral agencies, University departments, physicians, and the community
Communicate basic information to patients such as insurance, parking, driving directions, etc.
Referral Coordination:
Manage referral queue
Obtain necessary insurance plan information
Maintain ongoing documentation and track authorized referrals
Ensure that all referrals are properly linked to appointments
Medical Record Activities:
Review daily schedules to identify required medical record requests
Order, coordinate, and distribute medical records as needed
Prepare medical record according to clinic-specific procedures for patient visit
Assemble and maintain satellite medical records according to clinic specific procedures
Billing Activities:
Initiate fee sheet upon patient arrival to clinic
Track fee sheet according to clinic guidelines to ensure all services are billed
Audit fee sheets for completeness and accuracy and process and submit to appropriate charge coordinator daily according to clinic guidelines
Review, correct, and resubmit charge documents on a daily basis as necessary according to clinic guidelines
Provider Schedule Maintenance:
General Duties:
Review email daily to stay current with clinic communication
Maintain the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area)
Respond to facility and environmental emergencies according to established procedures.
Inventory and order office supplies and forms
Sort and distribute faxes and mail daily
Ensure daily functioning of office equipment
Utilize on-line resources as required according to clinic practice and within University guidelines
Perform other related duties as required
Requirements:
PATIENT SERVICES SPECIALISTS 2 REQUIREMENTS: High School graduation or equivalent AND one year of experience in a health care setting OR three years of general office or customer services experience OR equivalent education/experience.
University Of Washington