Patient Services Specialist (Front Desk)

Texas Tech University El Paso , TX 79910

Posted 2 months ago

Position Description

This position is responsible for assuring smooth operation of the clinic patient flow and serves as the primary contacts for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records.

In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor.

Ability to communicate effectively internally and externally. Ability to understand and follow instructions. Work is performed in usual clinic conditions and requires a high degree of contact with patients, HSC staff, and insurance companies. Employees have cash handling responsibilities.

Preferred Qualifications

  • Bilingual English / Spanish

  • Must have computer skills to maneuver through the system

Required Qualifications

Education:

  • A minimum of a high school diploma or equivalent.

Experience:

  • One (1) year of customer service, office or related experience required. Additional education may substitute for the experience requirement.
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Patient Services Specialist (Front Desk)

Texas Tech University