Patient Services Specialist

Covenant Physician Partners is hiring a Fulltime Patient Services Specialist to join our team at The De La Pena Eye Clinic in Van Nuys, CA.

Please note the pay range for this position is $18-$20/hr.

About the Opportunity

Working Monday through Friday, 8:00 am to 5:00 pm, you have the opportunity to join a multi-site, multispecialty, state of the art group of providers that was founded in 1984. Over the past four decades DLP Eye Clinic has treated more than 400,000 patients! Rotating weekends to support other locations, minimum 1 Saturday per month.

Travel to other De La Pena Eye Clinic sites may be required, although infrequent, throughout the greater Los Angeles area.

A patient's first impression is made long before they walk through our doors and are greeted face to face. You are the first voice they will hear over the phone when they call to schedule or prepare for their appointment. With every conversation, you have the opportunity to make a patient feel welcome, valued and cared for.

With clear communication, careful listening and complete documentation, you give each patient security that they are important to our practice. You make the patient experience excellent, one phone call at a time!

We are seeking Patient Service Specialists who are caring and kind, with strong communication, documentation and time management skills.

Essential Duties and Responsibilities

• Cheerful and polite communication on all phone calls.

• Quick response to each incoming phone call.

• Accurately obtaining and entering all required patient information.

• Kindly assisting each caller with their needs, directing to appropriate recipients.

• Expertly scheduling appointments for optimal patient experience with each visit.

About the Candidate

• Bilingual English/Spanish required.

• High school diploma, GED or equivalent.

• One (1) or more years of experience in a customer service setting, which could include a work study program, externship programs, and similar work history.

• Demonstrated proficiency with computers, multi-line phones, and other office equipment.

• Assertive and attentive customer service at all times.

• Willingness and aptitude to learn quickly.

• Strong communication and documentation skills.

• Attention to detail.

• Ability to learn, retain and follow specific instructions, applying to various circumstances.

• Ability to multitask and mange time well in a fast-paced environment.

• Emotional intelligence, ability to read situations and determine course of action in the moment.

• Ophthalmology experience is strongly preferred.

• Experience with EMR.

What We Offer

• Generous paid time off in addition to national holidays, two floating holidays, and a birthday holiday

• Medical, Dental, and Vision insurance after 30 days of employment

• Voluntary employee and dependent life plans

• Short and Long-term disability

• Health Savings Account and Flexible Spending Account eligibility

• Critical Illness, Accident, and Hospital Indemnity insurance

• $250 of professional development funds provided every year

• Tuition Reimbursement up to $5,250 annually

• Free counseling sessions through our Employee Assistance Program

• Invest in your future with a company match on your 401k

• Associate discounts at major retailers such as Amazon Prime, Costco, and Sam's Club

• Travel discounts with Hertz and Liberty Mutual

• Verizon Wireless discounts

• Free legal assistance through RocketLawyer

• Pet Insurance

• RN.com subscription reimbursement

• Access to our free mental wellness program - Sibly

Covenant Physician Partners is proud to be an Equal Opportunity Employer. Covenant does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.