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Patient Services Specialist

Expired Job

Carolinas Healthcare System Cleveland , NC 27013

Posted 3 months ago

Job Req ID: 171668

Position Number: 00151743

Employment Type: Full Time

Shift: Day

Shift Details: Monday-Friday 7:40-4:40 or 8 -5 depending on needs of office

Standard Hours: 40.00

Department Name: Internal Medicine

Location: Cleveland Internal Medicine

Location Details:

Carolinas HealthCare System is Atrium Health. Our mission remains the same: to improve health, elevate hope and advance healing - for all. The name Atrium Health allows us to grow beyond our current walls and geographical borders to impact as many lives as possible and deliver solutions that help communities thrive. For more information, please visit

Job Summary

Assists with the front desk responsibilities of a medical practice.

Essential Functions

  • Greets and registers patients.

  • Verifies insurance and demographic information.

  • Checks patients in and out and makes appointments as indicated.

  • Collects co-pays and patient payments.

  • Answers phones.

  • Answers basic patient billing questions and/or directs to PBO/UBO.

  • Monitors and resolves registration errors.

  • Completes referrals and authorizations as needed.

  • Assists with some financial counseling duties as needed.

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED required. Computer experience required. Customer Service experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.

At Atrium Health, formerly Carolinas HealthCare System, our patients, communities and teammates are at the center of everything we do. Our commitment to diversity and inclusion allows us to deliver care that is superior in quality and compassion across our network of more than 900 care locations.

As a leading, innovative health system, we promote an environment where differences are valued and integrated into our workforce. Our culture of inclusion and cultural competence allows us to achieve our goals and deliver the best possible experience to patients and the communities we serve.

Posting Notes: Not Applicable

Carolinas HealthCare System is an EOE/AA Employer

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Patient Services Specialist

Expired Job

Carolinas Healthcare System