Patient Services Specialist - Teen Health Connection FT

Established in 1992, Teen Health Connection is a non-profit healthcare practice that provides comprehensive adolescent medicine and behavioral healthcare and health education services for adolescents ages 11 - 25. In addition to providing comprehensive medical care, Teen Health Connection works to promote healthy lifestyle and behavioral choices through community-based prevention and health education programs. Program initiatives include pregnancy prevention; substance abuse prevention (Teen Advisory Board/Youth Drug Free Coalition); and the Empower: Teen Leadership Summit. A variety of parenting classes are offered free of charge to help parents raise responsible teens.

Mission: To improve the health of adolescents by providing adolescent medicine and behavioral health services, education, advocacy, leadership development, and research through connections among adolescents, parents, and the community.

Vision: To empower every adolescent to be health, safe and successful.

Shift Details: Monday - Friday 8:00 - 5:00PM

Job Summary

Our team members are part of an environment that fosters health, hope and healing-for all, driven by the principles of Our Atrium Health Way to create a welcoming and professional environment. The Patient Service Specialist will consistently provide exemplary customer service while proactively executing all front office administrative duties. It is the responsibility of every Atrium Health team member to deliver a world-class patient experience every person, every encounter, every time.

Essential Functions

• Exemplify caring and compassionate customer service to create an excellent patient experience

• Provide exemplary interpersonal skills and ability to interact with patients and families in a wide variety of sensitive situations

• Demonstrates critical thinking skills and decisive judgment in an often-hectic environment and possess the ability to work cohesively on a team and independently with minimal supervision

• Manages patient registration, insurance verification, scheduling, collection and cash receipting, arrival and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience

• Encourages patient utilization of front-end technology during the registration process

• Enters and maintains confidential and accurate patient information including patient insurance, billing, and payment information throughout patient encounter Assists billing functions accurately and/or directs to appropriate billing office

• Demonstrates proficiency of emergency codes and appropriate responses as well as applicable federal and state healthcare regulations

• Monitors inventory and stock medications, narcotics, and emergency medications/equipment

Physical Requirements

Must be able to sit for long periods of time and work in a fast-paced office environment. Should be able to bend and lift up to 10 lbs.

Education, Experience and Certifications

High School Diploma or GED require. Computer experience required. Customer relations experience required. Experience with Medical Records Software preferred, Front desk practice experience preferred.