Patient Services Specialist-Allergy Clinic (Full-Time)

UW Medical Center-Northwest

• Rheumatology, Allergy, and Immunology Clinic has an outstanding opportunity for a Full-time Patient Services Specialist 3.

WORK SCHEDULE

40 hours per week / 100% FTE

Monday

• Friday

Day shift

DEPARTMENT DESCRIPTION

In fall 2024 our Rheumatology Clinic and Allergy Clinic will combine into one multidisciplinary, state-of-the-art practice. Our Rheumatology, Allergy, and Immunology Clinic will specialize in the diagnosis and treatment of auto-immune diseases such as rheumatoid arthritis and lupus and other inflammatory illnesses. Our clinic will also provide specialized consultations for asthma, food and drug allergies, and immunodeficiency disorders.

PRIMARY RESPONSIBLITIES

Function as the expert for the Allergy clinic, act as a resource to other staff in the department or assigned service area

Identify and participate in process improvement; be able to float between service areas

Create Epic orders and referrals for scheduling exams, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors

Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements

Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team

Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading

Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection

Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient's as well as the departments' financial stability and success

REQUIRED QUALIFICATIONS:

High school graduation or equivalent AND two years of experience in the program specialty

Three years of Patient Support Service experience

OR

An equivalent combination of education/experience

ABOUT UW MEDICAL CENTER-NORTHWEST

UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest.

As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and Specialty Care Meridian Pavilion.

Teamwork. Community. Opportunity.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center

• Montlake, UW Medical Center

• Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.