Patient Services Specialist 3, Uwmc - Radiology-Support, Full-Time Days

A higher degree of healthcare.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored.

UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

Become part of our team, and join our mission to make life healthier for everyone in our community.

UWMC Radiology Support Services has an outstanding opportunity for a Patient Services Specialist 3 (full-time, 40 hours a week).

The Patient Services Specialist 3 (PSS 3) will coordinate and provide patient support services, answer telephones, pre-register patients, and schedule Radiology appointments. The PSS 3 is considered an expert in Radiology and expected to coordinate and provide a high level of patient support services, answer telephones, pre-register patients, process referrals for insurance authorization, and schedule Radiology appointments for multiple UW Medicine locations.

RESPONSIBILITIES:

Schedule patients focusing on patient safety and reducing the likelihood of medical/health care errors.

Maintain clean, organized, professional work area, and performs other related duties as assigned.

Create Epic orders and referrals for scheduling radiology exams to include exam specific CPT and ICD-10 codes, complete patient registration needs by creating and updating demographics, guarantor accounts, and insurance payors.

Participate in process improvement projects such as facilitating workgroup efforts to identify and increase daily throughput of Epic work queue orders.

Work towards departmental and team goals by analyzing Epic work queue orders and assist in workflow efficiency enhancements.

provider orders through the Fax document management application to be scheduled in Epic.

Skilled in identifying and driving solutions for the anesthesia and sedation nurse triage coordination.

Act as a subject matter expert for their scheduling modality, think critically, and troubleshoot Epic errors for the team.

Function proficiently within their team to assist with the training of new staff and act as a go to team resource.

Support their team Lead in day-to-day operational goals.

Assist in monitoring Epic schedule templates to ensure the group is performing proper resource level loading.

Audit online ticket scheduling appointments for accuracy of order placement, referral completion, and resource selection.

Analyze the No Show, Cancellation, Wait list follow up reports data, and the Online Scheduling reports to perform patient follow up and reduce revenue loss.

Collaborate with Supervisor and Business Manager, to assist in capturing workgroup behavior and provide solutions for complex work workflow inefficiencies including external referral submissions, financial access payor authorization, imaging protocolling and coding changes, and patient access to services to ensure we are meeting the needs of our patient's as well as the departments' financial stability and success.

Respond to patient's needs and concerns as appropriate maintaining Patient First mentality.

Develop and maintain good working relationships within the department, with other departments and all medical staff.

Always using our AIDET tool (Acknowledge, Introduce, Duration, Explanation, and Thank You) to promote trust, reduce anxiety, and ensure understanding when communicating on each call.

Requirements:

High school graduation or equivalent AND two years Patient Services Specialist 2 experience OR equivalent education/experience