Patient Services Specialist 3 (Full Time, Days)

University Of Washington Seattle , WA 98113

Posted 2 months ago

UW Medicine includes Harborview Medical Center, UW Medical Center

  • Montlake, UW Medical Center

  • Northwest, Valley Medical Center, UW Neighborhood Clinics, UW Physicians, UW School of Medicine and Airlift Northwest. UW Medicine

  • Northwest is a full-service, non-profit community hospital, offering comprehensive medical, surgical and therapeutic services. With 281 beds, more than 1900 employees and a world-class medical staff, we provide innovative, technologically advanced care on a patient-friendly, easy-access campus just north of Seattle.

    We're proud of the acclaim we've received for our excellence in patient care and safety. Among the local, regional and national recognition we've received are: The Distinguished Hospital for Clinical Excellence Award; The Emergency Medicine Excellence Award; The Stroke Care Excellence Award; Winner of the HealthGrades Distinguished Hospital Award for Patient Safety for the last three years in a row, we're also one of the safest places to get care - among the top 5% in the country.

UW Medical Center

  • Northwest has an outstanding opportunity for a DAY SHIFT, FULL TIME, CLINIC PATIENT SERVICES SPECIALIST 3 . The Clinic Patient Services Specialist 3 demonstrates service excellence standards by independently performing the following support services: reception and check-in patients; obtain and verify registration and insurance information; collect payments at time of service; schedules appointments; coordinates care with other services; answers phones and provides initial triage; perform other necessary activities to maintain clinic operations.

SCHEDULE: Monday

  • Friday 8:00 am

  • 4:30 pm

RESPONSIBILITIES:

Demonstrates excellent customer service skills

Responds to patients' needs and concerns as appropriate. Investigates complaints and works with office Lead, Supervisor or Manager to find solutions

Accepts patient payments (co-pays, deposits, etc.)

Coordinates and assists in scheduling ancillary appointments and consults

Using clinic guidelines, gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools

Reviews daily schedules to identify required medical records requests

Orders, coordinates, and distributes medical records as needed

Processes all copying request and follows UW guidelines in sending appropriate requests to HIM

Scans all in house test results, ultrasounds, ECGs,, etc. and attaches to appropriate order

Obtains necessary insurance plan information

Maintains ongoing documentation and tracks authorized referrals

Reviews the Epic Referral Queue daily for incoming orders and new patient referrals

Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)

Reviews and works daily Televox reports

May be required to drive an automobile (or other vehicle) as a function of job in-between clinic sites. If so required, completes all driver clearance procedures and paperwork.

Drives carefully and in accordance with the law and driving standards. Maintains a valid Washington Driver's License and a clean driving record.

Specialty:

Management of obstetrical panels for multiple physicians

Scheduling and management of appointments for obstetrical patients

Management of obstetrical patient education

Review of appointment reports to identify patients for new obstetrical appointments are appointed correctly

Managing of referrals from outside providers

Assist in coordination of Social Worker appointments as necessary

Coordination of hospital procedures and appointments related to pregnancy

Assist in authorizations with Patient Financial Services

MINIMUM QUALIFICATIONS:

High School graduation or equivalent AND two years Patient Services Specialist 2 experience OR equivalent education/experience.

DESIRED:

Working knowledge of medical terminology

Experience in a health care setting

Keyboard skills: 35+ wpm

Excellent organizational skills, high attention to detail and accuracy

Knowledge of medical terminology

Knowledge of physician practice management systems

Familiarity with electronic medical records

Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served

Customer service in a clinical setting

Able to work in a high volume, fast paced work environment and perform and prioritize multiple tasks simultaneously

Responsibilities:

Certifications:

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.



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