Patient Services Specialist 2, Full-Time Days

UW Medical Center - Northwest has an outstanding opportunity for a Day Shift, Full-Time, PATIENT SERVICES SPECIALIST 2 Demonstrates service excellence standards in independently performing the following support services: reception and check-in patients; obtain and verify registration and insurance information; collect payments at time of service; schedules appointments; coordinates care with other services; answers phones and provides initial triage; perform other necessary activities to maintain clinic operations.

RESPONSIBILITIES:

Demonstrates excellent customer service skills

Responds to patients' needs and concerns as appropriate. Investigates complaints and works with office Lead, Supervisor or Manager to find solutions

Accepts patient payments (co-pays, deposits, etc.)

Coordinates and assists in scheduling ancillary appointments and consults

Using clinic guidelines, gathers information on the telephone re: the nature of the patient concern. Triages calls to appropriate staff; obtains necessary information for the return call; initiates emergency procedure when necessary, uses appropriate documentation tools

Reviews daily schedules to identify required medical records requests

Orders, coordinates, and distributes medical records as needed

Processes all copying request and follows UW guidelines in sending appropriate requests to HIM

Scans all in house test results, ultrasounds, ECGs, etc…attaches to appropriate order

Obtains necessary insurance plan information

Maintains ongoing documentation and tracks authorized referrals

Reviews the Epic Referral Queue daily for incoming orders and new patient referrals

Maintains the physical environment for safety of staff and patients and for aesthetic presentation of the area (for example, organizing the waiting room furniture and magazine area.)

Reviews and works daily Televox reports

May be required to drive an automobile (or other vehicle) as a function of job in-between clinic sites. If so required, completes all driver clearance procedures and paperwork.

Drives carefully and in accordance with the law and driving standards. Maintains a valid Washington Driver's License and a clean driving record.

REQUIREMENTS:

High School graduation or equivalent AND one year of healthcare, administrative, or customer service experience OR equivalent education/experience.

DESIRED:

Working knowledge of medical terminology

Experience in a health care setting

Keyboard skills: 35+ wpm

Excellent organizational skills, high attention to detail and accuracy

Knowledge of medical terminology

Knowledge of physician practice management systems

Familiarity with electronic medical records

Ability to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served

Customer service in a clinical setting

Able to work in a high volume, fast paced work environment and perform and prioritize multiple tasks simultaneously

This position provides opportunities to work in a fast-paced, challenging, diverse and rewarding environment. As an employee you will enjoy generous benefits and work/life programs. For detailed information on Benefits for this position, click here.