Patient Services Specialist 2- Ambulatory Float Pool

UW Medical Center-Northwest- Ambulatory Float Pool has an outstanding opportunity for a Patient Services Specialist 2.

WORK SCHEDULE

Full-time (40 hours per week)

Monday-Friday 8:00 am-4:30 pm

POSITION HIGHLIGHTS

Bring Service Excellence and customer service to the interdisciplinary care team

Ability to learn from multiple clinics

Opportunity to provide career growth

Make a difference for the patients and employees we serve

DEPARTMENT DESCRIPTION

Our Ambulatory Float Team provides short-term and long-term staffing coverage for planned and unplanned absences throughout Northwest Ambulatory Clinics. The Patient Services Specialist will float to ambulatory clinics for ad hoc and ongoing assignments and will be responsible for performing support services and other necessary activities to maintain clinic operations in various ambulatory settings. The Patient Services Specialist will support a wide variety of practices, including sports medicine, surgical services, and medical specialties.

PRIMARY RESPONSIBILITIES

Provide staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging

Schedule provider and ancillary service appointments

Obtain patient demographic, financial, and clinical information

Partner with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery

REQUIRED POSITION QUALIFICATIONS

High school graduation or equivalent AND

One year of healthcare, administrative, or customer service experience

OR

An equivalent combination of education/experience

ABOUT UW MEDICAL CENTER-NORTHWEST

UW Medical Center is an acute care hospital located in Seattle with two campuses: Montlake and Northwest.

As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in six specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.

The UW Medical Center-Northwest campus offers emergency and inpatient and outpatient medical, surgical, and therapeutic care. It is located in north Seattle on a beautiful, easy-to-access 44-acre campus that includes the neighboring Northwest Outpatient Medical Center and

Specialty Care Meridian Pavilion.

Teamwork. Community. Opportunity. Become part of our team. Join our mission to make life healthier for everyone in our community.

ABOUT UW MEDICINE - WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington's only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine's mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow's physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center

• Montlake, UW Medical Center

• Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Become part of our team. Join our mission to make life healthier for everyone in our community.