Patient Services Senior

How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Summary

The Transplant Clinic is seeking a full-time Patient Services Senior who will be responsible for the daily functional supervision of a highly functioning clerical team. This individual will share our priorities which include high quality medical care, excellent customer service, commitment to innovation, safety of staff and patients, efficiency, employee satisfaction, stewardship of resources and the ideal customer service experience. The ability to work as part of a team is essential to the success of a person in this position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care - that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• 2:1 Match on retirement savings

Responsibilities*

As a Patient Services Assistant Senior your primary role is to provide leadership and function supervision to clerical staff. Provides self-management support, care management, and care coordination for patients with complex illnesses to optimize the patient?s health status. In this role you will be responsible for:

• Coordination of daily functional supervision for the clerical team, clinic MA team, and RN Assist MA team.

• Able to administratively support multiple providers and/or specialties.

• Provides interpretation and instruction for policies, procedures, and practices.

• Maintains work schedules, reviews timesheets for accuracy and assists with performance evaluations for other clerical team members.

• Provides staff with a comprehensive orientation and extensive onboarding to work areas of all new hires.

• Provides resources and time to facilitate the learning and ongoing development of staff.

• Provides constructive and timely feedback to staff and management regarding staff work performance and overall development.

• Participates with leadership team to ensure effective clinical operations.

• Promotes and facilitates positive communication with the entire health care team.

• Ensures cash-handling and revenue charge capture processes comply with guidelines while attaining timeliness and accuracy goals.

• Coordinate with stakeholders within and across departments and units to optimize revenue cycle results.

• Acts as fire and safety representative for clinic, including managing fire safety board and conducting necessary drills and assessments.

• Lead daily team huddles.

• Create MiChart reports for clinic data.

• Ensure staff is continually Joint Commission-ready and that the clinic environment of care follows all regulatory standards.

• Works closely with the ACU Managers and MA Senior to ensure coordinated and Standard processes and workflows.

• Participates and leads the ongoing development and evaluation of operational procedures at the front desk and clinic.

• Demonstrates proactive problem-solving skills and takes the initiative to identify and follow through on problems.

• May assist at Front Desk during staffing shortage.

Required Qualifications*

• Associate Degree or an equivalent combination of education and experience is necessary.

• Some functional supervisory experience is necessary.

• Previous clerical/medical records experience in an outpatient clinical setting is necessary.

• General office practices, ability to understand medical documentation and general knowledge of medical terminology is required.

• Demonstrated excellent verbal, written, and information technology skills.

• Candidate must be an active team player and be able to work independently.

• Strong organizational and prioritization skills are required along with outstanding customer service skills.

• Demonstrated record of excellent attendance.

• Exhibits professional and positive image when interacting with patients, faculty, and staff. Able to handle multiple responsibilities in a fast-paced environment with accuracy.

• Demonstrated ability to work well under pressure and meet deadlines.

• Demonstrated strong problem-solving skills.

• 5+ years of experience.

• Demonstrated ability to lead a team or project.

• Experience facilitating and coordinating a patient?s continuum of care, as well as, identifying and recommending appropriate resources available.

• Exceptional interpersonal skills and ability to work well within a team setting.

• Communicates effectively.

Desired Qualifications*

• Experience working within a large, complex health care setting.

• Familiarity with UMHS electronic medical record systems.

• Knowledge of University policies and procedures.

Work Schedule

7:30A - 3:30P Monday

• Friday (Hours may vary)

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

Job Detail

Job Opening ID

247888

Working Title

Patient Services Senior

Job Title

Patient Services Senior

Work Location

Michigan Medicine

• Ann Arbor

Ann Arbor, MI

Full/Part Time

Full-Time

Regular/Temporary

Regular

FLSA Status

Nonexempt

Organizational Group

Um Hospital

Department

MM - TC - Transplant Clinic

Posting Begin/End Date

4/19/2024 - 5/03/2024

Career Interest

Healthcare Admin & Support

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