Patient Services Scheduler

All Employees of Premier Medical Group are required to demonstrate our core values of Integrity, Respect and Compassion throughout their employment with us, placing patients first. Our employees must commit to always acknowledging our patients positively; showing genuine concern for their needs, identifying themselves and how they and others on the team can help, keeping patients informed and offering thanks for choosing and trusting us with their healthcare needs.

Job Purpose:

Responsible for scheduling appointments and taking messages following established department protocols in a courteous and professional manner

Essential Functions: (Examples of Duties)

• Answers incoming calls in a prompt and professional manner.

• Schedules, coordinates, and reschedules patient appointments as needed.

• Obtains and enters patient demographic and insurance information as required.

• Verify online insurance eligibility.

• Takes messages from patients, physicians, hospitals, for emergencies and non-emergencies per established protocols.

• Reviews, maintains, and updates provider schedulers ensuring patients are scheduled properly.

• Performs other duties as assigned.

• Maintains strictest confidentiality; adheres to all HIPAA guidelines and regulations

Qualifications

Job Requirements/Qualifications: (Describe minimum qualifications, preferred or required)

Education: High school diploma or GED

Experience: Minimum one year of experience in an appointment scheduling position or customer service position, preferably in a medical practice setting. Computer experience.

Knowledge and Skills: Must have ability to use proper grammar and have excellent spelling skills. Knowledge of customer service principles and techniques. Knowledge of medical terminology. Skill in communicating effectively with physicians/clinicians about scheduling preferences.Ability to multitask effectively, dealing with phone calls, in-office patients, staff, and others pleasantly. Ability to handle stressful situations. Ability to establish and maintain effective working relationships with patients, employees, and the public. Ability to communicate calmly and clearly with patients about appointments in all circumstances including when they are ill or have an emergency. Ability to analyze situations and respond appropriately.

Licenses/Certifications: None

Working Conditions: (list any environmental aspects of the position that have an impact on the performance of the job)