Patient Services Representative - Walk-In Clinic

Providence Health & Services Monroe , WA 98272

Posted 2 months ago

Providence St. Joseph Health is calling a Patient Services Representative (0.6 FTE, Day Shift) to work in Walk -in Clinic at Providence Medical Group Northwest Washington in Monroe, WA.

The PSR provides effective and efficient front office services to patients; coordinate internal and external clinical phone communications among staff, patients, and providers; accurately collect records and ensure distribution to appropriate staff via computer and/or manual systems; perform clerical , scheduling, and records activities in support of patients and staff.

In this position you will:

  • Greet, check-in and verify patient's information and co-pay in a friendly and courteous manner in person and on the phone; direct flow of patients and calls.

  • Collect and verify accurate and complete demographic information from patient or family member; accurately enter all data into the information system and update established patient files as necessary.

  • Oversee the processing of all clerical records and information for clinic patients including cashiering, encounter forms, patient charts and refer to billing when appropriate.

  • Ensure required authorizations are present on all patient documents.

  • Ensure management of patient charts including chart organization, pick-up and delivery to needed locations, repair or preparation on new charts, prepare new patient files, may help with purging of inactive charts and release of chart information; Pull patient files for the next day.

Required qualifications for this position include:

  • High School diploma or GED equivalent

Preferred qualifications for this position include:

  • Clerical experience in a medical facility

  • Customer Service experience

About the clinic you will serve:

Providence Medical Group is a group of primary care, specialty care and hospital-based medical providers who serve Snohomish County in more than 10 locations in scenic northwest Washington. Our providers and staff strive to create a distinctive health care experience for each patient - one focused on trust, respect, communication and teamwork.

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Patient Services Representative - Walk-In Clinic

Providence Health & Services