Patient Services Representative - Twin Cities Orthopedics

Twin Cities Orthopedics Chaska , MN 55318

Posted 2 months ago

The Patient Services Representative is responsible for patient registration and check in as well as clinical support duties.

This is a full-time position,

Monday: 7:30a-4p

Tuesday: 9a-530p

Wednesday: 9a-530p

Thursday: 830a-5p

Friday: 730a-4p

Hours can/will vary pending on coverage needed in West Metro offices.

A $1,500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

  • Greet and register patients; collect co-payments, pre-payments, insurance information, and photo ID

  • Verify and document insurance information as defined by current business practices

  • Accurate and timely scheduling of new and existing patients in the current practice management system

  • Communicate all pertinent information to patients, including: appointment information, directions, check-in times, referral information and copayments

  • Chart preparation and management

  • Maintain a working knowledge of health care plan requirements and health plan networks

  • Maintain timely communication with patients, families, and staff

  • Assist in various areas of the clinic as needed

  • Any and all other duties as assigned

Education and Experience Requirements:

  • High School diploma/GED or equivalent

  • Proficient in Microsoft Word, Outlook, and Excel

  • Customer Service experience required

  • Administrative or Medical Office experience preferred

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.

  • Complete job required training.

  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

  • Demonstrate prompt and reliable attendance

  • Work in the clinic during business hours

  • Travel independently throughout the clinic (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

  • Communicate and interact in a respectful and professional manner

  • Prioritize workload while being flexible to meet the expectations of the daily operations

  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

  • Understand and execute a variety of instructions

  • Effectively operate equipment and communicate on and operate the phone system

  • Work independently with minimal supervision

  • Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

  • Integrity
  • Do the right thing and take responsibility for what you do and say
  • Service
  • Consistently contribute to deliver an exceptional experience
  • Quality
  • Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation
  • Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork
  • Be a part of the whole; support each other positively

Environmental Conditions:

  • Clinic setting

Notes

  • Infinite Health Collaborative (i-Health) is an Equal Employment/Affirmative Action employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

  • This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.

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