Patient Services Representative

Twin Cities Orthopedics Watertown , MN 55388

Posted 2 months ago

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner. This will be a part time position working 2-3 days a week, Monday through Friday.

Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health).

Essential Functions:

  • Greets all patients that enter the clinic within a reasonable amount of time

  • Obtains all demographic and billing information to assist in accurate and timely billing procedures

  • Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in

  • Answers phones within a reasonable amount of time

  • Schedules appointments

  • Reviews Provider's schedules on a daily basis for days off and schedule flow

  • Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information

  • Fully participate and contribute to the patient centered health care

  • Any and all other duties as assigned

Education and Experience

Requirements:
  • High School diploma/GED or equivalent

  • Customer service experience, telephone skills, and Windows computer skills

  • Working knowledge of clinical front desk preferred

Essential Requirements:

Ability to:

  • Comply with company policies, procedures, practices and business ethics guidelines.

  • Complete job required training.

  • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

  • Demonstrate prompt and reliable attendance

  • Work in the clinic, office or surgery center during business hours

  • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

  • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

  • Communicate and interact in a respectful and professional manner

  • Prioritize workload while being flexible to meet the expectations of the daily operations

  • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

  • Understand and execute a variety of instructions

  • Effectively operate equipment and communicate on and operate the phone system

  • Work independently with minimal supervision

  • Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

  • Integrity
  • Do the right thing and take responsibility for what you do and say
  • Service
  • Consistently contribute to deliver an exceptional experience
  • Quality
  • Act with high purpose, committed effort, and skillful execution to exceed expectations
  • Innovation
  • Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
  • Teamwork
  • Be a part of the whole; support each other positively

Environmental Conditions:

  • Clinic/office setting

Notes

  • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

  • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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Patient Services Representative

Twin Cities Orthopedics