The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner. This will be a part time position working 2-3 days a week, Monday through Friday.
Catalyst Medical Clinic is an operating division of Infinite Health Collaborative (i-Health).
Greets all patients that enter the clinic within a reasonable amount of time
Obtains all demographic and billing information to assist in accurate and timely billing procedures
Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
Answers phones within a reasonable amount of time
Reviews Provider's schedules on a daily basis for days off and schedule flow
Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
Fully participate and contribute to the patient centered health care
Any and all other duties as assigned
High School diploma/GED or equivalent
Customer service experience, telephone skills, and Windows computer skills
Working knowledge of clinical front desk preferred
Comply with company policies, procedures, practices and business ethics guidelines.
Complete job required training.
Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
Demonstrate prompt and reliable attendance
Work in the clinic, office or surgery center during business hours
Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
Communicate and interact in a respectful and professional manner
Prioritize workload while being flexible to meet the expectations of the daily operations
Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
Understand and execute a variety of instructions
Effectively operate equipment and communicate on and operate the phone system
Work independently with minimal supervision
Travel to other work locations, if required
Performance Expectations - i-Health's Core Values:
Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.
Twin Cities Orthopedics