Patient Services Representative

Patient Services Representative needed for healthcare facility located in Mercer County, NJ. Expedites patient care by greeting, checking in/out, and scheduling patients' appointments accurately and efficiently.

Answers telephone calls in the scheduling queue in a timely manner. Supports Lead in achieving departmental standard for wait times, work times, and abandonment rate. Verifies insurance contract requirements when scheduling exams and reminds the patient of these requirements.

Verifies all patient demographic information. Accurately schedules exams for the proper needs Effectively explains preps (actions a patient must take for a proper exam) to the patient, using terms the patient can understand. Verifies patient understands all prep instructions.

Provides back up to Scheduling clerical support responsibilities, such as clearing right fax and batching scripts into system, verifying out-going faxes are successful and calling offices when clarification is needed. Interfaces with Lead regarding any and all departmental concerns. Attends staff meetings regularly and follows all company policies and procedures. Schedule: Monday

• Friday

• 7:30 am

• 4 pm 1 Saturday a month Benefits: Medical, Dental, and Vision 401k with company match and Profit Sharing Option PTO and Sick Time