Patient Services Representative Sparta Family Medicine

Spectrum Health Sparta , MI 49345

Posted 6 months ago

Patient Service Representatives assist patients and departments with a variety of needs within an office environment at a front-desk or additional room of the department. Patient Service Representatives provide excellent customer service to patients, visitors, and staff members.


  • Collaborate with team to ensure quality of care

  • Provide customer service to patients, visitors, and staff

  • Process co-pays and verify insurance

  • Monitor phone lines and answer patient questions

  • Collect information to create accurate submission of claims

  • Conduct registration and scheduling

Basic Qualifications:


  • High School Diploma or equivalent


  • 2 years of experience typically gained through skills/knowledge/abilities in insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

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Patient Services Representative Sparta Family Medicine

Spectrum Health