Patient Service Representatives assist patients and departments with a variety of needs within an office environment at a front-desk or additional room of the department. Patient Service Representatives provide excellent customer service to patients, visitors, and staff members.
Collaborate with team to ensure quality of care
Provide customer service to patients, visitors, and staff
Process co-pays and verify insurance
Monitor phone lines and answer patient questions
Collect information to create accurate submission of claims
Conduct registration and scheduling
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.