Patient Services Representative - Viverant Physical Therapy

The Patient Services Representative is responsible for patient registration and check in as well as additional administrative support functions while maintaining excellent customer service.

This is a full-time position working M-F from 8:30 am

• 5:00 pm out of our Lakeville and Eagan locations.

A $1,500.00 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for a sign-on bonus.

Viverant Physical Therapy is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Greet and register physical therapy patients. Obtain all appropriate insurance information and signatures from patients at the time of registration.

• Verify all patients' insurance is accurately updated.

• Responsible for entering all new or changed patient information from pre-op phone call into system prior to patient having physical therapy appointment.

• Responsible for courteous and respectful communication with patients and guests.

• Responsible for all patient chart preparation.

• Responsible for upkeep of patient waiting areas.

• Responsible for monitoring incoming faxes and new referrals.

• Assists with patient pre-operative phone calls as needed.

• Accountable for reporting occurrences through the center's established reporting process related to employee and/or patient/visitor events.

• Fosters the developmental and educational process of self, colleagues, orientees and students (includes functioning as a preceptor as needed).

• Any and all other duties as assigned.

Education and Experience Requirements:

• High School diploma/GED or equivalent

• Customer Service experience required

• Medical terminology knowledge preferred

• Administrative or Medical Office experience preferred

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.

• Complete job required training.

• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

• Demonstrate prompt and reliable attendance

• Work in the clinic during business hours

• Travel independently throughout the clinic; frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

• Communicate and interact in a respectful and professional manner

• Prioritize workload while being flexible to meet the expectations of the daily operations

• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

• Understand and execute a variety of instructions

• Effectively operate equipment and communicate on and operate the phone system

• Work independently with minimal supervision

• Travel to other work locations, if required

Performance Expectations - i-Health's Core Values:

• Integrity

• Do the right thing and take responsibility for what you do and say

• Service

• Consistently contribute to deliver an exceptional experience

• Quality

• Act with high purpose, committed effort, and skillful execution to exceed expectations

• Innovation

• Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness

• Teamwork

• Be a part of the whole; support each other positively

Environmental Conditions:

• Physical Therapy setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.