Patient Services Representative - Internal Medicine

POSITION SUMMARY To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid, and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties. PRIMARY ACCOUNTABILITIES Responds to customer’s needs in a timely and professional manner.

Answers telephones properly, courteously, and tactfully; directing calls and returning messages to the appropriate party; takes complete and accurate messages. Facilitates patient appointments and referrals in a timely, efficient, and friendly manner. Obtains demographic and insurance information from patient and inputs data accurately into the patient management system.

Obtains required signatures on consents and distribute patient information and compliance literature. Verifies patient’s insurance eligibility utilizing assigned tools, updates information in patient’s account as needed. Prepares financial estimate of anticipated prices for the services to be rendered prior to the performance of services and communicates the information to the patient.

Collects all current and past-due patient responsibility balances prior to services being rendered. Performs daily reconciliation, balancing, and cash out procedures and enters payment into practice management system. Prepares the next day’s work for all scheduled patients.