Patient Services Representative I

Patient Services Representative I

Department: Clinical Operations

Employment Type: Full Time

Location: Hudson Office

Reporting To: Kris Heffley

Description

Greet patients as they arrive and leave our clinic in a friendly manner. The Front Desk/Receptionist is responsible for greeting patients in a professional manner; updating and verifying patient information, including obtaining patient ID/insurance information, processing copayments, and registering patients in the billing system; maintaining a smooth flow of communication between patient, provider, and clinical staff; handling scheduling inquiries; and providing other assistance as needed.

Schedule:

What you will be doing

• Greet and check in patients in a friendly, courteous, and professional manner.

• Accurately enter/update/verify insurance information and patient demographics and work with several medical computer programs.

• Completes patient registration process by reviewing accounts and other compliance-related documents for completeness and accuracy. Obtains and documents missing information required for registration.

• Prepares paperwork for patient visits.

• Verifies patient benefits and eligibility, when needed. Collects all necessary co-pays, deductibles, and co-insurance, as needed. Responds to questions regarding accounts status, payment arrangements, and concerns. Resolves billing or charge disputes or forwards problem accounts to the appropriate individual for resolution.

• Monitors patient flow, adjusts workflows, and notifies the clinical staff of any pertinent information and changes.

• Acts as a liaison between patients, guests, back office staff and providers.

• Reconciles cash against daily charge and cash reports.

• Schedule and confirm patient appointments as needed.

• Create, distribute, and file new patient charts/medical records.

• Perform clerical tasks such as copying, sorting, scanning, and faxing.

• Properly check out patients, including collecting appropriate co-pays, past due balances, and fees; ensuring proper completion of all forms; updating medical records as needed, etc.

• Keep the front desk area and waiting room clean and tidy and re-stock with necessary supplies

• Comply with all policies and procedures of the organization, including but not limited to standard operating procedures and employee handbook.

• Perform any other duties as assigned

What you know

Required

• High school diploma or GED
• Strong verbal and written communication skills

Desire

• Telephone operator or high call volume experience

• Entry Level

• BSM Consulting : New Employee Orientation

• 1st Health Compliance Training (as required)

What you will receive

• Competitive wages

• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance

• Generous paid time off (PTO) program

• Seven (7) company paid holidays

• 401(k) retirement plan with company match

• An organization focused on People, Passion, Purpose and Progress

• Inspirational culture