Patient Services Representative Coordinator

Sutter Health Palo Alto , CA 94306

Posted 2 months ago

The PSR Coordinator performs standard PSR job functions. Coordinates day to day operations of specified floor staffing, and department staff schedules.

Principal Accountabilities:

Manages daily/monthly schedules

Greets and arrives patients in a professional, courteous, timely, accurate manner according to policies and procedures.

Schedules, cancels, reschedule and confirm patient appointments for multiple providers

Accesses EPIC EMR according to skill level and communicate according to SBAR format in an accurate timely and professional manner.

Ensures a prompt and appropriate response to any and all providers, patient, and employee concerns arising from any aspects of the operation for which they are responsible in a timely manner.

Follows the commitment to excellence and treats patients, families, visitors and each other with courtesy, dignity, respect and professionalism

Provides department orientation and training to new staff and all aspects of position according to policy and procedure as assigned.

Provides First Call Resolve or Full EPIC access

REQUIRED: high school graduate or equivalent; 6-12 months experience in a medical facility; graduate of a medical receptionist program or completed Medical Terminology course, preferred.

Must have an excellent communication, organizational and customer service skills.

Flexible to work as a team member in a fast paced environment, professional, cooperative manner, and obtaining department goals.

Neat and legible writing as well as the ability to spell correctly, type 35 wpm.

Ability to perform and prioritize multiple tasks independently.

Computer data entry skills to enter patient information.


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Patient Services Representative Coordinator

Sutter Health