Patient Services Representative

Are you a compassionate and organized individual looking to make a positive impact in the dental field? Our bustling dental practice in Albany, NY is seeking a dedicated Patient Services Representative to join our dynamic team. As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth and efficient experience from appointment scheduling to billing inquiries. If you thrive in a fast-paced environment and possess excellent communication skills, attention to detail, and a passion for helping others, we invite you to apply and become an integral part of our patient-centered practice.

Position Details:

Location

• Lasting Impressions

Address

• 399 Albany Shaker Rd, Albany, NY 12211

Full Time

• Monday through Thursday, 8am to 5pm

Salary - $18/hr - $24/hr

Dental experience preferred

Requirements:

• High School Diploma/equivalent

• Dental and/or medical admin experience (Preferred)

We value our employees and want to remain competitive in a demanding industry. The following are some benefits we offer to our full time Front Desk Representatives:

• Health Benefits

• 401K

• Continuing Education

• Vacation, sick days, and paid holidays

As a Front Desk Representative, you will be providing the practice with important administrative support such as:

Serving as the primary non-clinical business interface with the patient, performing a variety of tasks critical to the smooth functioning of the practice, including, but not limited to: meeting and greeting patients on the phone and in person; scheduling patients; arranging for and receiving patient payments; and providing patient support, education, and counseling on practice and insurance procedures and requirements.

Working within the dental management software to perform and confirm patient scheduling, filling doctors and hygienists schedules and managing wait lists; may use marketing/communication software to confirm patient appointments and perform other patient-relations functions; may also schedule patients with specialists.

Creating and maintaining patient records: inputs data to the dental management system, including, but not limited to, some or all of the following: medical histories, treatment plans, insurance information, patient photographs x-rays, and other critical data; creates, updates, and maintains patient paper charts with required forms and other key information.

Performing financial functions including, but not limited to, some or all of the following: receiving patient payments, developing and discussing payment plans; tallying cash and checks, charging patients out in dental management system; insurance verification; and mailing insurance claims and pre-estimates to insurance companies. May also make patient collections calls and interact with insurance carriers as needed.

Performing office maintenance and communications functions, which may include executing office opening and closing protocols; ordering supplies; taking and transmitting phone messages to employees; and working closely with providers and assistants to provide a safe, seamless and pleasant experience for patients.