Serves as a concierge: Greets and communicates with patients or visitors, including collecting payments and co-payments.
Performs clerical functions, including, but not limited to: Answers telephone/switchboard; schedules routine patient appointments; orders supplies; generates no-show and recall letters; processes/sorts mail and produces end-of-day reports.
May need to document patient phone call in EHR for call routing/resolution.
Performs patient registration and check-in: Confirms patient demographic and insurance information; assists patients with kiosk registration.
Performs patient check-out: Schedules follow-up appointments or confirms future appointments.
Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Prior experience in Customer Service, Patient Registration, or Healthcare preferred.
Excellent Customer Service Skills in person and over the phone.
High level of Compassion and Passion to serve Patients.
Excellent written, verbal communication and interpersonal skills.
Competency in the use of a variety of computer hardware and software systems.
Time management and organizational skills.
Analytical and strong problem solving skills.
Ability to work effectively and efficiently under tight deadlines, high volumes and multiple interruptions.
Ability to maintain the strictest levels of confidentiality.
Ability to listen to others.
Complex problem solving and instructing skills.
Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.