Patient Services Representative - Burr Ridge Outpatient Admin, Full-Time (41334)

Rehabilitation Institute Of Chicago Burr Ridge , IL 60527

Posted 2 weeks ago

General Summary

SRAlab is seeking a customer service focused individual who can enable SRAlab to achieve its goal of providing world-class access to its system of care. The Patient Services Representative serves as the face of SRAlab and represents SRAlab in a professional and positive manner.

The Patient Services Representative is responsible for the initial face-to-face greeting and for responding to the needs of all incoming patients and families. The Patient Services Representative is responsible for facilitating the flow of daily patient volume and business functions including patient check-in, check-out and office operations. The Patient Services Representative collects patient demographic and insurance information, payments associated with services rendered and provides efficient, timely service to SRAlab patients and their families.

Consistently demonstrates support of the SRAlab statement of Mission and Philosophy by striving for excellence, contributing to the team efforts and showing respect and compassion for patients and their families, fellow employees, and all others with whom there is contact at or in the interest of the institute.

Demonstrates SRAlab Core Attributes: Communication, Accountability, Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and SRAlab Values (Hope, Compassion, Discovery, Collaboration, & Commitment to Excellence) while fulfilling job duties.

Principal Responsibilities
1.Responsible for the day-to-day operations of the clinic and general office duties including: answering inbound calls, placement of outbound calls, monitoring of voicemail, recordkeeping, file maintenance, supply requisition, sorting and distribution of incoming mail and facsimiles.
2.In conjunction with clinic management, facilitate the flow of daily patient volume and ensure timely handoff of patients to a clinical team member.
3.Greets all patients and family members upon arrival as defined by SRAlab customer service training and standards.
4.Identify, trouble shoot and resolve patient and family issues including follow through to ensure a positive service experience.
5.Facilitate the check-in process including registration of patients including verifying insurance information, collecting demographic data and checking medical forms for completeness and accuracy.
6.Pre-registers patients when the patient did not previously schedule centrally.
7.Collects all forms of payment and ensures accurate reconciliation of daily and weekly cash collections as directed by site manager.
8.Maintain an in-depth knowledge of site services and resources to effectively schedule appointments upon discharge.
9.Schedules follow-up appointments and initiates the SRAlab check-out process to ensure a positive patient and family experience identifying any additional needs and answering any questions.
10. Allocates patients into unavailable time slots as dictated by the clinician template and protocols.
11. Arranges special needs services for patients and families including IDPA transportation and interpreters.
12. Conducts IDPA (Illinois Department of Public Aid) pre and re-authorization.
13. Provides patients with all applicable prescription refills documentation.
14. Maintains all files and updates as necessary and ensures paperwork for patient visits is filed and sent to medical records in a timely manner.
15. Prepares and maintains logs, records and reports such as charge entry/charge reports as necessary.
16. Fulfills ad-hoc requests from site manager and clinicians.
17. Oversees the environment to assure a safe and clean facility.

Reporting Relationships
1.This position reports to the site manager.

Knowledge, Skills & Abilities Required
1.High school diploma or equivalent. College or post-high school technical training desired.
2.Three to five years experience in a general office environment with gradually increasing responsibility.
3.Understanding of healthcare operations and the crucial role this position plays for delivering world-class access.
4.Exceptional customer service, communication and interpersonal skills necessary to interact on a daily basis with internal/external customers in various circumstances.
5.Ability to assume ownership of process and procedures and act independently in order to maximize the quality and efficiency of operations.
6.Demonstrate strong organizational skills, high level of attention to detail, follow through and active listening.
7.Proficiency in Microsoft applications: intermediate level skills in the use of Outlook, Word, and Excel; basic level skills in the use of PowerPoint.
8.Application of a variety of a variety of moderately complex computer PC software and office equipment (photocopying, fax machine, Dictaphone, calculator, multi-line phone, etc.).

Working Conditions
1.Normal office environment with little or no exposure to dust or extreme temperature.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

SRAlab is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Field Service Technician Burr Ridge

Equipment Depot

Posted 3 days ago

VIEW JOBS 12/13/2018 12:00:00 AM 2019-03-13T00:00 Attention Mechanics our Burr Ridge team needs your talent! Auto, Diesel, Agricultural, Forklift and Heavy Equipment Mechanics are encouraged to apply. You don't want to miss out on this opportunity. What is in it for you? * $ign-on Bonus (based on experience) * Technical Training * Comprehensive Benefits Package * Generous Paid Time Off program * Work Schedule: Mon thru Friday, overtime available * Safety Incentive Program & Branch Budget Incentive Program * Company Van/Gas provided, able to park at home * Structured Technician Career Development Program * Interest Free Tool Loan program Check out this video to learn more about us - POSITION SUMMARY: Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties. ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) * Reads work order and observes and listens to truck in operation to determine malfunction/diagnose problem(s) * Offers solutions to meet customer specifications ; provides estimates when appropriate. * Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed. * Records complete repair description on work order, including correct model and serial number of equipment and record hour meter reading. * Obtains signature from customer and communicates with customer on repair needs, or work that was completed. * Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments. * Lubricates moving parts and drives repaired truck to verify conformance to specifications. * Represents Equipment Depot to customers. Maintains professional image of self and cleanliness (externally and internally) of van at all times. * Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues. * Works in a manner that protects customers, Equipment Depot, and the public. * Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc. * Submits time cards by 9:00 a.m. daily. If technician is dispatched to a job from home, time must be called in and given to service administrator over the telephone by 9:00 a.m. daily. #ZR Requirements SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED) Experience: One to Three months related experience and/or training – and/or combination of education and experience. Computer Skills: To perform this job successfully, an individual must have knowledge of internet software. Certificates & Licenses: Must have a valid driver's license and clean driving record Language: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization. Math: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. WORK ENVIRONMENT Work environment varies from office to job site to industrial locations OUR CORE VALUES Passion to Perform – We are passionate to perform and focus on concrete achievements Trust to Act – We are empowered to act, and act in a powerful way Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment Make it Fun! – We are serious about making work fun; it's the way we do things #ZR * Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. * Please view Equal Employment Opportunity Posters provided by OFCCP here. * The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Apply On-lineSend This Job to a Friend REQUEST MORE INFORMATION Thank you for contacting us. We look forward to assisting with your material handling and equipment rental needs. Your message has been sent. REQUEST MORE INFORMATION Thank you for contacting us. We look forward to assisting with your material handling and equipment rental needs. * Indicates a Required Field General Inquiry Aerial Lifts Batteries & Chargers Financial Solutions Fleet Management Fleet Parts Material Handling National Accounts Parts Request a Quote Recruiting Rentals Safety & Training Service Request Specialty Equipment Tires Request a Quote Used Warehouse Consulting ABOUT EQUIPMENT DEPOT Our Company News & Press Careers Locations CONTACT US 888.EQDEPOT HOME LEGAL NOTICE PRIVACY POLICY SITEMAP EQUIPMENT DEPOT™ is a registered trademark of Equipment Depot L.T. Equipment Depot Burr Ridge IL

Patient Services Representative - Burr Ridge Outpatient Admin, Full-Time (41334)

Rehabilitation Institute Of Chicago