Patient Services Representative - Bayside Lakes Family Practice, Health First Medical Group, Full-Time

Health First Palm Bay , FL 32907

Posted 1 week ago

To be fully engaged in providing No Harm/Quality, Customer Experience, and Stewardship through friendly, rapid and accurate patient support, including completion of patient registration documentation, appointment scheduling and assistance with a variety of departmental projects and clerical duties.

Primary Accountabilities

  • Demonstrates knowledge of and supports the organizations mission, vision and value statement.

  • Completes work within authorized time to ensure compliance with department standards.

  • Maintains established benchmarks as related to assigned tasks and shows continual growth and improvement in benchmarks.

  • Pre-registers, pre-certifies and schedules patients accurately and in a timely manner.

  • Processes and maintains all schedules for area of responsibility, runs schedules daily, forwards to appropriate departments and/or individuals in a timely manner. Communicates schedule changes as needed.

  • Assembles charts accurately; verifies correct patient name, orders applicable records, verifies charge information is on chart.

  • Shows commitment to individual and departmental Continuous Quality Improvement and organizational operational effectiveness.

  • Adheres to all HFMG policies to ensure patient's privacy and the confidentiality of the Health Information.

  • Provides general reception duties including: greeting and assisting customers in a timely and courteous manner with a willing and helpful attitude.

  • Answers telephones properly, courteously, and tactfully with the public, physicians, outside businesses, and other departments. Directs calls to the appropriate party and transfers when appropriate. Takes complete and accurate messages.

  • Responds to phone messages in a timely manner.

  • Maintains physician and mid-level provider patient appointment schedules.

  • Facilitates patient appointments and referrals in a timely, efficient and friendly manner.

  • Provides superior customer service focused on professional and effective communication with patients and co-workers.

  • Engages patients who have been waiting past their appointment time notifying the patients of any delays.

  • Understands the impact of actions, attitudes, and the patient's perception as it relates to overall customer satisfaction and be self-aware of how your role affects the customer's experience.

  • Obtains demographic and insurance information from patient in a pleasant, efficient manner and inputs data accurately into the patient management system.

  • Verifies patient's eligibility of insurance utilizing assigned tools and resources, updates demographic and insurance as needed and copies information into the patient's account.

  • Prepares a financial estimate of the anticipated price for the services to be rendered prior to the performance of services and communicates the information to the patient.

  • Collects all current and past-due patient responsibility balances (i.e., co-payment, deductible, coinsurance, self-pay balances, retail products, bad debt balance) prior to services being rendered.

  • Performs daily reconciliation, balancing and cash out procedures.

  • Enters payments correctly into OTC and Cash Deposits systems.

  • Prepares the next day's work for all scheduled patients to include the financial estimate of the patient responsibility balance.

  • Initiates IT work tickets to resolve equipment or system related issues.

  • Maintains documentation for service on equipment.

QUALIFICATIONS REQUIRED

  • Educational requirement of high school graduate and 1-2 years (Certified Administrative Professional), or two-year associate degree and 1 year of experience in either clerical role or healthcare environment; or high school graduate or equivalent and two years of experience is required.

  • Typing 45 WPM.

  • Knowledge of Medical Terminology and abbreviations desired.

  • Ability to use or operate computer, copy machine, and fax machine.

  • Excellent organizational and communication skills.

  • Knowledge of Microsoft Office programs, including Word and Excel preferred.

  • Demonstrates ability to relate well to all customers.

  • Demonstrates good oral and written communication skills.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Medical Technologist Health First Medical Group Full Time

Health First

Posted 2 weeks ago

VIEW JOBS 8/28/2019 12:00:00 AM 2019-11-26T00:00 POSITION SUMMARY: To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by: working as a team to maintain responsible attitudes, performing laboratory testing to provide quality results and using resources efficiently. The Medical Technologist is assigned to one or more of the following laboratory sections of responsibility: Blood Bank, Microbiologybacteriology, virology, parasitology, mycology, mycobacteriology, Immunology, molecular diagnostics), Core Lab (hematology, coagulation, routine chemistry, urinalysis), Special Chemistry, Flow Cytometry PRIMARY ACCOUNTABILITIES: Quality/No Harm: Complies with the department policies/processes/procedures to provide accurate results, quality products and services with ≤2 errors per year. Assures valid results as evidenced by zero patient or sample identification errors in the pre- analytical, analytical and post-analytical phases of laboratory procedures. Understands and applies sample quality control and equipment quality control per department policy as measured by review of quality control logs with ≤5 errors per year. Is a self-starter in identifying and assuming ownership of opportunities for improvement. Customer Experience: Uses knowledge of instrumentation and procedures to assist others in troubleshooting and to cross train. Complies with "I CARE" values as measured by no positive disciplinary action per Human Resources Policy 4.01. Stewardship: Manages daily workload in a productive manner. QUALIFICATIONS REQUIRED: As required for Medical Technologist licensure by State of Florida and in accordance with CLIA guidelines. Appropriate certification by the ASCP or other similar accrediting agencies preferred. Must be willing and able to work with bio-hazardous/toxic materials following OSHA guidelines. Excellent human relations skills Excellent organizational skills. Excellent communication skills. Strong computer skills. Knowledge of quality assurance and quality control procedures. Must be able to work weekends and holidays when needed. PHYSICAL DEMANDS: Visual acuity and manual dexterity to perform clinical/technical tasks. Must pass color blindness test. Must be able to lift 10-20 lbs unassisted. Must be able to stand for extended periods (2-3 hours) Must be able to sit and operate a computer. MENTAL DEMANDS: Must be able to function in a highly stressful environment. Responsible for problem solving situations. Able to make independent decisions. Competent and confident in interpretation of all tests performed in the section. Health First Palm Bay FL

Patient Services Representative - Bayside Lakes Family Practice, Health First Medical Group, Full-Time

Health First