Patient Services Representative

Aspen Dental Coralville , IA 52241

Posted 2 months ago

Position Summary

Patient Service Representatives (PSR) play a vital role at Aspen Dental-branded practices. PSR's are the first point of contact for patients at a practice, and also have key responsibilities in the coordination of many day-to-day administrative office activities. Reporting to the Office Manager, this position provides general office support with a variety of clerical activities and related tasks. Commitment to continuous development and promoting from within means your career path is limitless. We're on a mission to give America a healthy mouth. PSR's who join an Aspen practice work for a licensed dentist and live that mission every day by supporting the non-clinical needs of your practice's patients and dental professionals. Not only can you maximize your career potential, but you can make a real difference in the lives of patients.

About Aspen Dental-branded practices

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.

Responsibilities

  • Greet and check in patients in a friendly manner.

  • Collect co-payments and verify insurance coverage.

  • Schedule and confirm patient appointments.

  • Prepare new patient charts neatly and accurately.

  • Various office duties as assigned by Office Manager.

  • Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.

  • Collect and post payments and record receipts.

  • Balance nightly deposits and complete credit card processing.

Minimum Education and Experience

  • High School Diploma or equivalent.

  • Candidates will have a minimum of two years experience in a healthcare office or fast-paced, highly interactive customer service environment - experience in the dental or medical industry with scheduling and verifying insurances preferred.

  • Self-motivated with the ability to exceed patient expectations.

  • Excellent organizational skills to effectively handle multiple tasks.

  • Flexibility to support change, with varying schedules as necessary.

  • Possess excellent interpersonal communication skills.

  • Resume must demonstrate stable employment history.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Pharmacy Services Representative (Divvydose) Davenport IA And Iowa City IA

Unitedhealth Group

Posted 2 months ago

VIEW JOBS 5/8/2021 12:00:00 AM 2021-08-06T00:00 divvyDOSE is looking for individuals to join our team of pharmacy technicians working to improve the quality of life for our customers through innovative design and compassionate customer service. A unique opportunity for pharmacy technicians, we're looking for top-tier talent to support our mission. divvyDOSE is a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging. Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if we're being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan. Vision/Mission: Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence. We're now part of Optum and the UnitedHealth Group family of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities with divvyDOSE, where changing the world is just one result of doing your life's best work. (sm) This will be working a day shift between 7AM-9PM. There is flexibility in different shifts available Primary Responsibilities: * Enter data quickly and accurately in multiple systems * Provide exemplary customer service to all patients and caregivers * Adjudicate patient claims * Communicates with doctor offices, pharmacies, and our customers to ensure superior customer service * Meet metrics daily based on team and business needs * Maintain updated customer records with strong attention to detail and compliance with HIPAA standards * Ensure orders are processed in a timely manner and meet clinical requirements prior to fulfillment * Other duties as assigned You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: * High School Diploma/GED or higher * Pharmacy Technician license in the state of Illinois or Iowa OR willing to obtain during training * 2+ years of Windows PC applications experience * You will be asked to perform this role in an office setting or other company location * If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas, In addition, employees must comply with any state and local masking orders. Preferred Qualifications: * Call center or customer service experience * Pharmacy BENEFITS In addition to competitive salary and a unique opportunity to thrive at a growing company, divvyDOSE offers various formal benefits as well. INSURANCE, PAID TIME OFF, & RETIREMENT Full-time employees receive Sick days, Vacation days, as well as employer-paid Medical (including a Health Savings Account with an employer contribution), Dental, Vision, and Life insurance. In addition, we're proud to offer Voluntary Life & AD&D, Short Term Disability, and Long Term Disability coverage. A 401k plan with employer contribution is available, too. EMPLOYEE INVESTMENT For employees new to pharmacy, the company offers in-house preparation to test for National Certification as a pharmacy technician. With a rapidly-growing startup, the opportunities for advancement are numerous. SOCIAL EVENTS In our company description, you can tell the divvyTEAM likes to have fun. Company events, pizza days, and wellness challenges maintain our work-hard play-hard culture. UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities: click here. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing. Employment with divvyDOSE is AT WILL, and can be terminated at any time, for any reason, by either party. Keywords: Pharmacy Technician, Tech, Clerk, Pharmacy Clerk, Pharmacy, customer service, Healthcare, Illinois, Iowa City, Moline, IL, IA, hiring immediately, #RPO Unitedhealth Group Coralville IA

Patient Services Representative

Aspen Dental