Patient Services Representative

Aspen Dental Gainesville , GA 30501

Posted 3 months ago

Position Summary

Patient Service Representatives (PSR) play a vital role at Aspen Dental-branded practices. PSR's are the first point of contact for patients at a practice, and also have key responsibilities in the coordination of many day-to-day administrative office activities. Reporting to the Office Manager, this position provides general office support with a variety of clerical activities and related tasks. Commitment to continuous development and promoting from within means your career path is limitless. We're on a mission to give America a healthy mouth. PSR's who join an Aspen practice work for a licensed dentist and live that mission every day by supporting the non-clinical needs of your practice's patients and dental professionals. Not only can you maximize your career potential, but you can make a real difference in the lives of patients.

About Aspen Dental-branded practices

Aspen Dental-branded practices are independently owned and operated by licensed dentists. The practices receive non-clinical business support services from Aspen Dental Management, Inc., a dental support organization.


  • Greet and check in patients in a friendly manner.

  • Collect co-payments and verify insurance coverage.

  • Schedule and confirm patient appointments.

  • Prepare new patient charts neatly and accurately.

  • Various office duties as assigned by Office Manager.

  • Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary.

  • Collect and post payments and record receipts.

  • Balance nightly deposits and complete credit card processing.

Minimum Education and Experience

  • High School Diploma or equivalent.

  • Candidates will have a minimum of two years experience in a healthcare office or fast-paced, highly interactive customer service environment - experience in the dental or medical industry with scheduling and verifying insurances preferred.

  • Self-motivated with the ability to exceed patient expectations.

  • Excellent organizational skills to effectively handle multiple tasks.

  • Flexibility to support change, with varying schedules as necessary.

  • Possess excellent interpersonal communication skills.

  • Resume must demonstrate stable employment history.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Access Representative Ed/Op FT SunMon 6A6P Gainesville

Northeast Georgia Health System

Posted Yesterday

VIEW JOBS 1/16/2020 12:00:00 AM 2020-04-15T00:00 Improving the health of our community in all we do Northeast Georgia Health System (NGHS) is a non-profit community health system on a mission of improving the health of our community in all we do. Our team cares for more than 1 million people across the region through four hospitals and a variety of outpatient locations. Northeast Georgia Medical Center (NGMC) has campuses in Gainesville, Braselton, Winder and Dahlonega – with a total of more than 700 beds and more than 1,100 medical staff members representing more than 50 specialties. NGHS also encompasses Northeast Georgia Physicians Group, a multi-specialty group with more than 65 locations, and The Heart Center of Northeast Georgia Medical Center, a cardiology practice with more than 15 locations. NGHS Job Summary Under the supervision of The Patient Access Supervisor, this position is responsible for ensuring the delivery of outstanding customer service while greeting patient, registering patient and verifying or obtaining complete and accurate patient demographic information, identifying patient benefits eligibility, verification of pre-certification obtained from insurance companies and/or physicians offices, identifying insurance and/or patient responsibility, collecting identified co-pay/deductible, co-insurance, and/or providing financial counseling when appropriate, and completing the entire registration process. Minimum Job Qualifications GED in lieu of HS diploma • Associate or Bachelors Degree in Business, Financial/HealthCare related field preferred Bilingual preferred Must be able to type 35-45 wpm. Proficient in the use of office equipment (computer, fax, telephone, scanning copier). Medical terminology, data entry and computer experience, admitting, business office, collection, physician office experience and working with public preferred. Must be mobile and push patient in wheelchair, if necessary between any location within hospital campus. Essential Tasks and Responsibilities 1. Responsible for capturing and documenting all pertinent patient demographic, subscriber, and insurance information ie; patient Policy and ID numbers, subscriber, guarantor, payor address, phone number, and contact information. Documentation must include, effective date, copay, deductible, out of pocket, co-insurance, and stop loss amounts, percentage of coverage and any other pertinent information concerning the specific visit into the EHR system. 2. Obtains complete and accurate insurance information; completes insurance verification by contacting patients, physician offices and insurance/payer regarding the visit; verifies patient's insurance eligibility and benefits with the information obtained. 3. Reviews work and assures accuracy in all aspects of the position; particularly patient type, visit type, code identification, insurance information, and demographic information to minimize error rate and time delays in other areas. 4. Responsible for assessing and collecting financial liabilities prior to service when applicable; educates patients on billing process for the facility; refers patients for financial counseling if applicable; documents payment information in system as appropriate. 5. Scans appropriate data into Document Management System (including, but not limited to; insurance cards, drivers license, physician orders, consent forms, and any other registration related documents pertinent to the patient's medical record). 6. Identify patient's history in all Patient Access Systems to avoid duplication of medical records. 7. Responsible for confirming and updating EHR system with pre-certification information for all scheduled and non-scheduled outpatient accounts as applicable. 8. Performs medical necessity checks on all appointments in which it is applicable; completes ABN form upon any failure to meet medical necessity. 9. Obtains and accurately completes MSP forms when applicable. 10. Demonstrates ability to complete and explain all registration related consents and other documents as needed to the patient. 11. Responsible for preparing patient packets for next day's scheduled procedures (varies per area). 12. Works according to standard operating procedure during EHR or other system downtimes. 13. Responsible for working with physician offices and other departments to ensure patient satisfaction is met. 14. Understands and utilizes all systems appropriately as related to the registration process. 15. Expected to meet all goals set by department management to include, but not limited to; productivity, accuracy, collections, and customer satisfaction. 16. Performs any and all related job duties as assigned; may have additional department specific duties assigned as deemed necessary by management. 17. Must maintain open and positive professional communication (oral and written) as well as great attitude at all times. 18. PRN for Registration and ED Registration are responsible for accurately performing any and all functions listed above. Since first opening its doors in Gainesville in 1951, Northeast Georgia Medical Center has added hospital campuses in Braselton, Barrow and Dahlonega – and become Georgia's most awarded hospital. Some recognitions include being named to these lists: America's 50 Best Hospitals – Healthgrades 100 Top Hospitals – Truven Health Analytics 100 Hospitals with Great Heart Programs – Beckers Hospital Review America's Top Quality Providers – Carechex Atlanta's Top 150 Workplaces – Atlanta Journal-Constitution Healthcare's Most Wired Hospitals and Health Systems – Hospitals & Health Networks magazine NGMC has also been recognized in recent years as Georgia's #1 Hospital for overall hospital care, overall surgical care, heart care, orthopedic surgery, women's care and more. Northeast Georgia Health System Gainesville GA

Patient Services Representative

Aspen Dental