With 18 locations across North Carolina, University Dental Associates is uniquely situated to deliver comprehensive dental services in convenient community locations. As a group dental practice comprised of dentists and specialty doctors, UDA is able to provide general and specialty dental care for ages five and up in modern, friendly offices. University Dental Associates is nationally recognized for quality, having maintained accreditation through the Accreditation Association of Ambulatory Health Care (AAAHC) and maintains the highest standards of service. Each practice is community based and enjoys a special relationship with the residents and businesses of the areas they serve.
A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing (entry level admin team member).
Answer incoming calls using proper telephone etiquette.
Check patients in and out.
Schedule/confirm patient appointments.
Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).
Collect all co-payments and past due balances on date of service.
Present financial policies and arrangements accurately to patients.
Facilitate effective patient flow using the proper callback system.
Identify, reference and apply insurance coverage and billing.
Perform basic computer functions.
Act in a professional manner.
Other duties as assigned.
We offer a competitive salary and excellent benefit package including a 401k, health insurance and a professional work environment. To learn more about American Dental Partners and University Dental Associates please visit us at www.amdpi.com and www.udadentistry.com.
Six months of similar job experience.
Demonstrate ability to assume Patient Services Representative's essential responsibilities.
High School Diploma or equivalent.
Demonstrate knowledge of effective scheduling.
Comply with protocols and standards.
Demonstrate and promote superior customer service skills.
Ability to multi-task.
Exercise basic knowledge of dental terminology.
Support corporate vision and strategy.
American Dental Partners, Inc.