Hill Physicians Medical Group Oakland , CA 94604
Posted 2 weeks ago
We're delighted you're considering joining us!
At Hill Physicians Medical Group, we're shaping the healthcare of the future: actively managed care that prevents disease, supports those with chronic conditions and anticipates the needs of our members.
Join Our Team!
Hill Physicians has much to offer prospective employees. We're regularly recognized as one of the "Best Places to Work in the Bay Area" and have been recognized as one of the "Healthiest Places to Work in the Bay Area." When you join our team, you're making a great choice for your professional career and your personal satisfaction.
DE&I Statement:
At PriMed, your uniqueness is valued, celebrated, encouraged, supported, and embraced. Whatever your relationship with Hill Physicians, we welcome ALL that you are.
We value and respect your race, ethnicity, gender identity, sexual orientation, age, religion, disabilities, experiences, perspectives, and other attributes. Our celebration of diversity and foundation of inclusion allows us to leverage our differences and capitalize on our similarities to better serve our communities. We do it because it's right!
Job Description:
Experienced, strong, front office staff person focused on providing an outstanding patient experience and the ability to work with the clinical team (including Physicians, Nurse Practitioners) as well as Medical Assistants, the Practice Manager and the Patient Services Supervisor to ensure appropriate quality care for patients of the Hill Health practice. Responsible for general office duties involved in running high quality medical practice.
Job Responsibilities
Patient Interactions including greeting, scheduling, phone calls, escorting to room
Greet incoming patients and visitors
Register patients, perform insurance verification, and collect co-pays and fees
Call patients to follow up or remind of appointments
Answer phones, and schedule patients
Obtain and enter accurate demographic information into the EHR and perform eligibility verification
Authorization and referral interactions:
Obtain insurance authorization from in-network and out-of-network insurance carriers
Process provider referral and authorization orders and track patient compliance
Maintain ongoing tracking and documentation for referrals and authorizations
Communicate with the ordering provider, practice and patient regarding referral and authorization status
Verify patient benefits and eligibility for procedures, diagnostic tests, physical therapy referrals and other orders as appropriate
Timely and accurate medical records management:
Identify, maintain and protect sensitive patient information
Collaborate with supervisor, providers, and claims to resolve problematic referral and/or authorization issues
Process medical record requests
Provide information as appropriate to specialists and insurance carriers per referral and authorization guidelines
Work on EHR system to enter data, update patients medical records, pull reports and scan and sort documents
Work flow processes including chart preparation and report follow up
Follow work flow processes as designed for chart preparation and proactive working of clinical and efficiency measures
Work patient due reports, using Aledade or Cozeva. This should result in increased compliance on clinical measures and appropriate HCC coding.
Review ED utilization reports, reaching out to patients as appropriate with high emergency department utilization
Review HMO assigned reports and conduct patient outreach
Other tasks and projects as assigned
Knowledge, Skills and Abilities
Required Experience -
Minimum 3 years in medical office work experience required
Experience using Electronic Health Record system, preferably Epic
Knowledge of medical terminology
Ability to multi-task
Ability to maintain confidentiality
Attention to detail
Excellent interpersonal skills
A passion for patient care
A "can do" attitude, showing initiative and willingness to adapt to change
Ability to participate in strong team environment
General knowledge of HIPAA requirements.
Knowledge of ICD-10 and CPT codes preferred
Required Education:
High school diploma or GED
Salary Range:
$26.91 - $29.92
Additional Information
Hill Physicians is an Equal Opportunity Employer
Hill Physicians Medical Group