Patient Services Representative (11287-200)

American Dental Partners, Inc. Cranberry , PA 16319

Posted 2 months ago

Chestnut Hills Dental was founded in 1970 in an eastern suburb of Monroeville and affiliated with American Dental Partners in 1997. We provide quality, convenience and affordable care to over 50,000 patients in the western PA area at our twelve practice locations. Our group consists of General Dentists, Specialty Dentists, Hygienists, a team of Dental Assistants, and an operational support team. Chestnut Hills Dental has been accredited by the Accreditation Association of Ambulatory Health Care.

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing (entry level admin team member).

Essential responsibilities:

  • Answer incoming calls using proper telephone etiquette.

  • Check patients in and out.

  • Schedule/confirm patient appointments.

  • Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).

  • Collect all co-payments and past due balances on date of service.

  • Present financial policies and arrangements accurately to patients.

  • Facilitate effective patient flow using the proper callback system.

  • Identify, reference and apply insurance coverage and billing.

  • Perform basic computer functions.

  • Act in a professional manner.

  • Other duties as assigned.

Required Skills

  • Six months of similar job experience.

  • Demonstrate ability to assume Patient Services Representative's essential responsibilities.

  • High School Diploma or equivalent.

  • Demonstrate knowledge of effective scheduling.

  • Comply with protocols and standards.

  • Demonstrate and promote superior customer service skills.

  • Ability to multi-task.

  • Exercise basic knowledge of dental terminology.

  • Support corporate vision and strategy.

We offer a competitive salary and excellent benefit package including a 401k, health insurance to full time employees, as well as a professional work environment and opportunities for advancement.

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