Patient Services Representative (11287-200)

American Dental Partners, Inc. Cranberry , PA 16319

Posted 2 months ago

Chestnut Hills Dental was founded in 1970 in an eastern suburb of Monroeville and affiliated with American Dental Partners in 1997. We provide quality, convenience and affordable care to over 50,000 patients in the western PA area at our twelve practice locations. Our group consists of General Dentists, Specialty Dentists, Hygienists, a team of Dental Assistants, and an operational support team. Chestnut Hills Dental has been accredited by the Accreditation Association of Ambulatory Health Care.

A front desk team member who answers phones, schedules patients, collects co-payments, greets patients and performs record filing (entry level admin team member).

Essential responsibilities:

  • Answer incoming calls using proper telephone etiquette.

  • Check patients in and out.

  • Schedule/confirm patient appointments.

  • Perform all necessary paperwork (i.e. patient charts, referrals, appointment cards, welcome packets and treatment plan forms).

  • Collect all co-payments and past due balances on date of service.

  • Present financial policies and arrangements accurately to patients.

  • Facilitate effective patient flow using the proper callback system.

  • Identify, reference and apply insurance coverage and billing.

  • Perform basic computer functions.

  • Act in a professional manner.

  • Other duties as assigned.

Required Skills

  • Six months of similar job experience.

  • Demonstrate ability to assume Patient Services Representative's essential responsibilities.

  • High School Diploma or equivalent.

  • Demonstrate knowledge of effective scheduling.

  • Comply with protocols and standards.

  • Demonstrate and promote superior customer service skills.

  • Ability to multi-task.

  • Exercise basic knowledge of dental terminology.

  • Support corporate vision and strategy.

We offer a competitive salary and excellent benefit package including a 401k, health insurance to full time employees, as well as a professional work environment and opportunities for advancement.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Casual Advanced Patient Care Technician Cranberry Emergency Department

University Of Pittsburgh Medical Center

Posted 4 days ago

VIEW JOBS 4/1/2020 12:00:00 AM 2020-06-30T00:00 Description ANCC Magnet designated UPMC Passavant is hiring a Casual Advanced Patient Care Technician (APCT), to help support the Emergency Department at our Cranberry location. Patient Care Technicians are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Nursing support staff give personal care to patients with an emphasis on dignity and respect, striving to make each patient feel as comfortable as possible during their hospital stay. Patient Care Technicians also provide invaluable aid to nurses and doctors on the floor by completing important skilled tasks such as checking vital signs and glucose levels, performing EKGs and blood draws, and much more. As APCT on this unit, you will perform tasks such as IV starts, EKG, Vital signs, stocking supplies, transporting patients. About the Unit: This Department is a 21 bed emergency department which includes a 5 bed fast track area. The Emergency Department is designed, equipped, and staffed to provide comprehensive emergency services to all patients regardless of age or condition. The department see approximately 57 patients per day. Purpose: Provides routine patient care and supports the department services in accordance with established policies and procedures, and as may be directed by the nurse or physician to assure that the highest degree of quality patient care can be maintained at all times. Completes advanced patient care duties after successfully completing training and annual competencies. Must routinely perform the UPMC nursing core nursing assistant responsibilities (blood glucose, weights, vital signs, I&O, specimen collections and Foley care) AND has the employee successfully completed basic arrhythmia class AND performs at least 4 of the following hospital identified tasks: phlebotomy, 12 lead EKG, simple dressing, Foley catheter removal, point of care testing, bladder scan, straight catheter, IV catheter removal, femoral hemostasis, or IV insertion. Responsibilities: * Suggests and supports changes within the department. * Assumes responsibility for assignment and views problems as challenges. * Demonstrates awareness of behavior on the efficient functioning of the department. * Supports department based projects and quality initiatives. * Constructively receives feedback and direction. * Identifies and communicates learning needs to the unit director. * Takes action to improve knowledge, skills and performance. * Requests assistance in planning and prioritizing activities as needed. * Participates in self-review as requested by the unit director. * Participates in project and committee work. * Strictly adheres to all policies and procedures relative to patient care and hospital related information. * Complies with safety policies and procedures including standard precautions. * Documents in the medical record according to established procedures. * Performs assigned work in a timely and productive manner. * Transports cardiac monitored patients within the hospital setting. * May insert foley catheters and perform straight catheterization as instructed by RN. * May perform IV insertion, removal and dressing change. * Completes department clerical functions as needed. * Performs the UPMC nursing core nursing assistant responsibilities (blood glucose, weights, vital signs, I&O, specimen collections and Foley care) AND has the employee successfully completed Basic arrhythmia class AND does the employee perform at least 4 of the following hospital identified tasks: phlebotomy, 12 lead EKG, simple dressing, Foley catheter removal, point of care testing, bladder scan, straight catheter, IV catheter removal, femoral hemostasis, or IV insertion. * Provides patient care including assisting with patient procedures and activities of daily living. * Assists with physical, respiratory and cardiopulmonary therapies. Provides feedback to the RN regarding patient care and reports changes in patient status. * Provides instruction to patients and their families under the direction of the RN. May apply, monitor and remove patient restraints as per physician or hospital protocol. * Assures equipment malfunctions are reported to the appropriate department. * Establishes appropriate and effective communication with other departments. * Establishes professional and respectful interpersonal relationships. * Contributes to the universal unit activities including, but not limited to, responding to call lights and telephones, passing meal trays and transporting patients. * Demonstrates the ability to communicate clearly and effectively with all members of the health care team. * Demonstrate understanding of cultural diversity, horizontal violence and impairment in the health professions. * Cares for patients and self by supporting safety in the workplace. * Develops and maintains productive working relationships internally and externally by demonstrating accountability for actions, enthusiasm, motivation and commitment to patients and colleagues. Qualifications * High school diploma or equivalent. * One year of experience required * Prior Emergency Department experience highly preferred * If no previous hospital or pre-hospital training, successful completion of UPMC patient care technician class OR successful completion of first year of clinical work in a nursing program. * Successful completion of basic information system training. Microcomputer experience preferred. * Ability to effectively communicate both orally and in writing. * Nursing Student that has completed one clinical rotation preferred. * Emergency Medical Technician (EMT) or Paramedic or currently enrolled in an EMT or Paramedic program preferred.Successful completion of a basic arrhythmia course and annual competency required. * May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. * Transportation of medication is limited from one department to another. Licensure, Certifications, and Clearances: * CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire * ACLS preferred * Acts 33, 34, and 73 required or obtained within 30 days of hire NIMS required or obtained within 6 months of hire * Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR) * Cardiopulmonary Resuscitation (CPR) * National Incident Management System Incident Command * National Incident Management System Introduction Course * Act 31 Child Abuse Reporting * Act 33 with renewal * 34 with renewal * Act 73 FBI Clearance UPMC is an Equal Opportunity Employer/Disability/Veteran University Of Pittsburgh Medical Center Cranberry PA

Patient Services Representative (11287-200)

American Dental Partners, Inc.