Patient Services Rep

Job Overview:

The Patient Service Representative works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations,

PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks,

The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications Required:

High School Diploma or General Education Degree GED

Relevant experience and or training, or equivalent combination of education and experience.

Demonstrates a clear understanding of the importance of patient satisfaction and safety.

Strong oral and written communication skills.

Attention to accuracy and detail.

Able to multitask and work under pressure.

The ability to work independently and in a team environment.

Preferred:

Associates Degree or Bachelors Degree

Previous medical receptionist experience or background in general office

Knowledge of medical terminology and electronic medical record EMR systems

Scheduling Requirements: Monday-Friday, 8:30AM-5:00PM

Day Shift

Full-Time, 40 Hours Per Week

Essential Functions:

Performs patient check-in and check-out functions.

Answers routine questions in person and over the telephone.

Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail.

Creates and maintains health record information, files and organizes as needed.

Coordinates with insurance providers and handles pre-authorizations and certifications as necessary.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Daily responsibilities and activities may change at any time, with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees' physical, emotional, social, and financial health.

Paid Time Off

Medical and Prescription Drug Insurance

Dental and Vision Insurance

Retirement Plans

Short & Long Term Disability

Life & Accidental Death Insurance

Tuition Reimbursement

Health Care Dependent Care Flexible Spending Accounts

Wellness Programs

Voluntary Benefits

Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer