Patient Services Rep

Required hours/shift for the position, including weekend and evening requirements: 40 hours per week

Mon-Fri 9am-5:30pm - Alternating Saturdays 9am-3pm,

Will have adjusted weekday hours to accommodate Saturday coverage

JOB SUMMARY:

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedules patient appointments, and performs routine clerical tasks. The PSR acts as a practice ambassador contributing to overall patient experience, safety, and privacy.

Duties/Responsibilities:

• Performs patient check-in and check-out functions

• Answers routine questions in person and over the telephone

• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail

• Creates and maintains health record information, files and organizes as needed

• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary

• Location of office: Associates In Internal Medicine Florham Park/Stirling 222 Columbia Tpke,Florham Park, NJ 07932 &1072 Valley Road Stirling, NJ 07980

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

REQUIREMENTS/QUALIFICATIONS:

• High School Diploma or GED required

• Excellent customer service skillset, able to navigate office front desk while multitasking answering phones, patients, handle referrals, greet patients and have a friendly, welcoming persona.

• Relevant experience and/or training, or equivalent combination of education and experience

• Previous medical receptionist experience or background in general office, preferred

• Demonstrates a clear understanding of the importance of patient satisfaction and safety

• Strong oral and written communications skills

• Attention to accuracy and detail

• Able to multitask and work under pressure

• Ability to work independently and in a team environment

• Knowledge of medical terminology and electronic medical record (EMR) systems preferred

We offer a great work environment, competitive rates and excellent benefits, including:

• Medical/Dental/Vision plans

• 401 (k)

• Vacation/Personal/Holiday/Sick Time Off

• Short & Long Term Disability

• Basic Life & Accidental Death Insurance

• Tuition Reimbursement

• Health Care/Dependent Care Flexible Spending Accounts

RWJBarnabas Health is an Equal Opportunity Employer