Patient Services Rep II / Radiology & Imaging Support / Remote

NATIONAL LEADERS IN PEDIATRIC CARE

Ranked among the top 10 pediatric hospitals in the nation, Children's Hospital Los Angeles (CHLA) provides the best care for kids in California.

Here world-class experts in medicine, education and research work together to deliver family-centered care half a million times each year. From primary to complex critical care, more than 350 programs and services are offered, each one specially designed for children.

The CHLA of the future is brighter than can be imagined. Investments in technology, research and innovation will create care that is personal, convenient and empowering. Our scientists will work with clinical experts to take laboratory discoveries and create treatments that are a perfect match for every patient. And together, CHLA team members will turn health care into health transformation.

Join a hospital where the work you do will matter-to you, to your colleagues, and above all, to our patients and families. The work will be challenging, but always rewarding.

It's Work That Matters.

Overview

Position Summary: The Patient Services Rep II plays a vital role in ensuring a positive experience for patient-families at CHLA by performing various clerical tasks. Responsibilities primarily include answering incoming calls, managing patient registration, and facilitating check-in/out procedures. Additionally, this role involves collecting patient co-pays or deductibles, scheduling and confirming patient appointments, and completing financial clearance and authorization duties. The incumbent serves as administrative support for assigned providers, working closely with them to ensure follow-up care is completed. Furthermore, the Patient Services Rep II assists in the creation and review of divisional performance reports and metrics, ensuring the efficient functioning of operations.

Key Responsibilities:

• Perform clerical tasks associated with patient registration, check-in/out procedures, and answering incoming calls.

• Collect patient co-pays or deductibles and ensure accurate scheduling and verification of patient appointments.

• Complete financial clearance and authorization duties, serving as administrative support for assigned providers.

• Collaborate with assigned providers to ensure the completion of follow-up care for patients.

• Assist in the creation and review of divisional performance reports and metrics.

• Submit and follow up on authorizations for Radiology procedures, ensuring authorization before patient appointments.

• Utilize electronic worklists to manage workload effectively.

• Coordinate financial clearance for patients with scheduling teams, Radiologists, NPs, and clinics.

• Demonstrate strong communication skills and work effectively in a team environment, providing support to colleagues as needed.

Minimum Qualifications: 1-year experience in medical front office setting required, 3+ years in medical office setting preferred.

• Proficiency in computer applications and electronic medical record systems.

• Excellent organizational and multitasking abilities.

• Strong interpersonal skills and the ability to communicate effectively with patients, families, and healthcare professionals.

• Detail-oriented and capable of maintaining accuracy in a fast-paced environment.

• Ability to work collaboratively in a team and provide assistance to colleagues when necessary.

• Exceptional organizational skills, with a keen attention to detail and the ability to maintain accuracy.

• Proficiency in multitasking and the capacity to work efficiently in a fast-paced, high-volume environment.

• Demonstrated ability to collaborate effectively with team members and complete tasks quickly without sacrificing quality.

• Capacity to perform well under pressure and remain composed in challenging situations.

• Proven track record of working efficiently and effectively in a dynamic healthcare setting.

Education/Licensure/Certifications: High school diploma or GED required.

Pay Scale Information

$38,272.00-$65,062.00

CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on a number of factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. CHLA looks forward to introducing you to our world-class organization where we create hope and build healthier futures.

Children's Hospital Los Angeles (CHLA) is a leader in pediatric and adolescent health both here and across the globe. As a premier Magnet teaching hospital, you'll find an environment that's alive with learning, rooted in care and compassion, and home to thought leadership and unwavering support. CHLA is dedicated to creating hope and building healthier futures - for our patients, as well as for you and your career!

CHLA has been affiliated with the Keck School of Medicine of the University of Southern California since 1932.

At Children's Hospital Los Angeles, our work matters. And so do each and every one of our valued team members. CHLA is an Equal Employment Opportunity employer. We consider qualified applicants for all positions without regard to race, color, religion, creed, national origin, sex, gender identity, age, physical or mental disability, sexual orientation, marital status, veteran or military status, genetic information or any other legally protected basis under federal, state or local laws, regulations or ordinances. We will also consider for employment qualified applicants with criminal history, in a manner consistent with the requirements of state and local laws, including the LA City Fair Chance Ordinance and SF Fair Chance Ordinance.

Qualified Applicants with disabilities are entitled to reasonable accommodation under the California Fair Employment and Housing Act and the Americans with Disabilities Act. Please contact CHLA Human Resources if you need assistance completing the application process.

Diversity inspires innovation. Our experiences, perspectives and backgrounds allow us to better serve our patients and create a strong community at CHLA.

Radiology