Patient Services Rep

GENERAL SUMMARY

The Patient Services Representative is responsible for supporting departmental efficiencies and clinic front office operations. Their responsibility includes, but is not limited, to performing patient registration, pre-admission and admission, reception and discharge functions; ensuring all consents, financial and demographic information is up to date for patients served in a timely and efficient manner. The Patient Services Representative is responsible for employing proper, compliant patient liability collection techniques, before, during & after date of service; produce and monitor assigned reports; coordinate consumer appointments with the Centralized Scheduling department. The Patient Services Representative provides thorough, courteous and professional assistance to internal and external customers in accordance with the Center's Behavioral Principles and Core Values.

ESSENTIAL DUTIES & RESPONSIBILITIES

Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. The omission of a function does not preclude management from assigning essential duties not listed herein if such duties relate to the position.

• Checks in patients presenting at front desk for scheduled/unscheduled appointments via the EHR scheduling system and the Front Desk Screening/Walk-In Log.

• Collects co-pays, deductibles and other out of pocket amounts and fees at the time of visit. Reconcile daily collections and prepares deposits logs accordingly.

• Completes registration process for patients with scheduled and unscheduled appointments.

• Creates charts for unscheduled appointments.

• Documents prescriber's cancellation and no-show appointments in EHR.

• Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.

• Ensures all phones are answered within 3 rings.

• Ensures reminder calls are made three days prior to scheduled appointment referencing automated reminder call system.

• Greets patients, visitors and the general public in the main reception area.

• Initiates Hospital Discharge Tracking form. Obtains collateral from identifying hospital.

• Obtains/scans copies of insurance card, identification or driver's license, and social security cards.

• Performs focused reviews of charts to determine if all financial and demographic data is current. Determines if any consents are out of date. Notates any deficiencies on appointment sheet.

• Produce and monitor assigned reports.

• Provides coverage of main reception area and main telephone, taking and relaying messages.

• Responsible for assigned Change Fund and adherence to cash collections protocol.

• Serves as backup to all Business Services Support functions.

• Performs other related duties as required

MINIMUM ENTRANCE QUALIFICATIONS

Education and Experience

• High School diploma or GED equivalency, and,
• Two to three (2-3) years of medical office clerical experience to include scheduling, electronic medical records, and billing, or,
• 18 credit hours of college coursework with one to two (1-2) years of customer service experience, or,
• In progress for Medical Billing/Coding coursework with one (1) year of customer service experience, or,
• Two to three (2-3) years of in-person customer service experience to include, but not limited to, hospital, physician office, medical office, patient registration, hospitality, banking, retail, food service, or other related industry.

Licenses or Certifications

• None

Other Requirements

• Must maintain a valid driver's license and automobile insurance coverage, be able to travel as needed, and be able to meet on a consistent basis the driving record requirements of the Company's auto insurance carrier if you drive your vehicle during company business

• Must maintain required credentials and mandatory training requirements to ensure compliance with all State regulations and CHCS policies

• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.

• Nonviolent Crisis Intervention (NCI) is a proven safe and harm-free method of behavior modification. All consumer-facing employees of CHCS must take NCI courses facilitated by the CHCS Training team within the first 45 days of employment.

• NCI is intended to support human service professionals in giving aggressive, disruptive, or out-of-control people the best care and welfare possible, even in the most violent situation.

• NCI training provides staff with the skills to safely recognize and respond to everyday crisis situations that may involve more challenging behaviors. It focuses on prevention and offers proven strategies for safely defusing anxious, hostile or violent behavior at the earliest possible stage.

• Depending on assigned unit/program, applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following may result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A & B Misdemeanor Deferred Adjudication, Class B Misdemeanor Convictions, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and Family Violence Convictions.

PREFERRED QUALIFICATIONS

• Bilingual (English/Spanish) preferred. Language Proficiency Pay (LPP) payments are subject to successful testing, certification by CHCS Payroll, and availability of funding. Funding may be renewed in subsequent fiscal years but is not guaranteed.

SUPERVISION

• Job has no responsibility for the direction or supervision of others

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Program services in area of assignment

• Principles and practices of office administration

• Applicable software applications

• Modern office procedures, methods and computer equipment

Skill in:

• Customer service

• Organization and time management

• Performing a variety of duties, often changing from one task to another of a different nature

• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Ability to:

• Effectively communicate, both verbally and in writing

• Establish and maintain effective working relationships

• Maintain accurate and complete records

• Meet schedules and deadlines of the work

• Understand and carry out oral and written directions

• Accurately organize and maintain paper documents and electronic files

• Maintain the confidentiality of information and professional boundaries

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to meet the physical requirements to complete Nonviolent Crisis Intervention (NCI) and CPR training including lifting up to 12 lbs. and supporting up to 55 lbs.; bending, stooping and getting on and off the floor without assistance.

• Must have adequate mobility that requires frequent walking, standing, bending, stooping, kneeling, reaching (vertical and horizontal), using fingers, hands, feet, legs and torso in various care.

5802 S Presa Monday

• Friday 8:30 am

• 5:30 pm

Code : 2524-2

HOURLY RATE RANGE: $16.14-$22.64