Patient Services Rep

Tower Health Wyomissing , PA 19610

Posted 2 weeks ago


The Patient Services Representative is responsible for patient registration, scheduling, customer service and clerical support. Duties include accepting, recording and verifying insurance information, processing preauthorization requests, collecting copays and account balance payments, scanning documents into EMR and other administrative tasks related to the efficient operations of the department. Incumbents must ensure contact with patients, families, the community, vendors, coworkers and physicians are carried out in a friendly, courteous, helpful and considerate manner.


Education Requirements

  • High School Diploma or GED


  • No experience

Certification and Licensure

  • CPR Certification - Based on Department

Required Skills

  • Computer Skills to include use and navigation

  • Customer Service Skills

  • Detail Oriented

  • Excellent Communications Skills

  • Excellent Interpersonal Skills

  • General Clerical Skills

  • Keyboarding

  • Medical Terminology

  • Microsoft Excel

  • Microsoft Outlook

  • Microsoft PowerPoint

  • Microsoft Word

  • Multi Line Telephone Operational Skills

  • Multitasking

  • Organizational Skills

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Patient Services Rep

Tower Health