Patient Services Rep Associate Internal Medicine Kalamazoo Ave

Spectrum Health Kentwood , MI 49508

Posted 1 month ago

The Patient Services Rep Associate is the first point of contact for a patient. We are looking for great customer service skills while providing clerical support to assist in the delivery of quality health care services.

Responsibilities include, but are not limited to, the following:

  • Answering telephone/switchboard; scheduling routine patient appointments; orders supplies; generates no-show and recall letters; processing / sorting mail and produces end-of-day reports. May need to document patient phone call in EHR for call routing/resolution.

  • Patient registration and check-in: confirms patient demographic and insurance information; assists patients with kiosk registration. Performs patient check-out: schedules follow-up appointments or confirms future appointments.

  • Maintains patient medical records according to standards; uploads Right Fax documents into EPIC. Responsible for basic EMR/HER scanning.

Basic Qualifications:

Education

  • High School Degree equivalent

Preferred Qualifications:

Education

  • Vocational / Technical or equivalent in One year certificate from college or technical school

Experience

  • Registration in a similar setting using Epic

Spectrum Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, sexual orientation, veteran status, or any other legally protected category.

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Patient Services Rep Associate Internal Medicine Kalamazoo Ave

Spectrum Health